Excellent room. Stupendous view. Efficiency and courtesy of staff

The lights in the room.

Realet comfortable beds. Very romantic room design. The staff was very friendly and helpful. Small breakfast but good quality. Great with alcohol at the breakfast as I had my birthday during holiday.

The pool cost 50 euro to rent! Then I don’t think it should show in photos of what is available at hotel. I think it should be included or at much lower rate. Breakfast could have been a bit bigger but what they had was lovely.

location

no water to drink

Location is the best thing with this hotel. Room was generally clean, I liked the silent music in all parts of the hotel

The hotel is not well organised, and 5 stars don't reflect the quality of services. At the very beginning, the hotel staff will ask you for a 100€ security deposit (?), like you are a teenage school excursion, but not the guest of a 5* hotel. The rooms are not very well maintained. In some places the walls are dirty, on TV only two channels are available, and the teakettle is old, broken with a terrible smell. Glasses are dirty too. At some points, the smell in the corridors was like you are in a public toilet. On the first day, we need to wait more than 30 minutes to have breakfast because the breakfast room was full. After the first hour of breakfast, you can still find some good food, however, all plates with food are almost empty, and you need to wait or ask the waitress for more food. The coffee is of very poor quality. As I said before - communication with hotel staff is very limited. In that sense, no one told us that if you have a standard room you need to pay extra for the use of the sauna/spa. At the end of our stay, the hotel staff just informed us that because we used the sauna for about 30 minutes, we need to pay 50 € (!) and that money will be automatically taken from our security deposit (!!!). When we asked why we were not informed before the use of the sauna about those additional costs - they just said sorry, we forgot to say you that, check your reservation - it is written there(?!). Of course, it is not about 50 €, but about their rudeness, and our feeling that we are cheated. By the way, the spa is very small, only a small sauna and jacuzzi bath are available, so it's silly that those facilities cost 50 €. Before our trip to Prague, I saw some bad comments about this hotel, and now I see that most of them were true. If you want to be treated well by the hotel staff, if you want good breakfast or sauna services, I recommend you to go to other places, not to this hotel.

Everything about Prague. It was magical there. Just make Christmas so special

There was nothing we didnt like. I

Breakfast was like in cheep hostel, for sure not like in normal 5 star hotel!! The suitcase carrier is very aggressive and unpleasantly intrusive.

quaint

Location

Facilities. Quality of the hotel in general. Poor breakfast

breakfast was good

the room provided, looked nothing like the room we were provided with as shown in pictures on bookings.com. Hence felt we were a bit mislead with false advertising

excellent location with beautiful view on Prague castle (from Ambassador suite)

fridge should have some drinks ready, not to be empty... this was only one missing thing

history and staff very pleasant

nothing

no Ac no ligths were not working and no tv

everything if this a 5 star hotel please

friendly staff pretty facility

n/a

Breakfast was acceptable. Could improve on the fruit selections. Tea could be hotter.

The location was good, not far from tourist areas…walkable distance to most places. Nice staffs.

The hotel didn’t smell nice, we had to use diffuser all through our stay. Smells damp…. The bed had two very small duvet like the on for kids instead of one big duvet…For a superior room that’s bad. Even when we requested for a big duvet we never got it. The cleaner barely did any cleaning, doesn’t dust the bed, doesn’t trash papers on the table…she practically only replace the toiletries and fold the duvet. Bar opens from 6pm - 12midnight…only 6hours a day 😏

location

it wasn’t clean, the shower was broken, the room itself was on poor location as it was very loud.

Good location for tourists heading for the Prague Castle.

Better if all the staff can speak English, especially nighttime staff. Also services are at the level of business hotel - no minibar and room service.