Very clean. Bed was so comfy (not too soft)

Nothing. The check in staff looked quite tired though.

Tooth brush must be free!

Nice

N/A

Location, staff, luxury

Breakfast is a little bit overpriced

I liked that the rooms were neat and clean. The staff were all very professional.

We had a party of 9 (7 adults and 2 5 year old under kids) with 4 rooms double rooms for a family gathering. The location was perfect with the size of the party, easy access to shopping, eat, visit aquarium, lotte world, Seoul Sky. Hotel offers great discounts price to the Lotte World, even cheaper than going thru 3rd party site (34K Won /ticket I think) AND direct access Lotte World without dealing with the crazy crowds at the entrance. Hotel Guests are allowed to go in/out Lotte World once, so when we were tired at the park, we just took off for really good food at the Lotte Mall, take a nap and went back to Lotte World later afternoon. The Kid Lounge at the Lotte Hotel was phenomenal, younger kids (7 and under) could easily enjoy the facility for hours. My 5 yo loved the hotel Kid lounge more than Lotte World. All of us had the hotel buffet breakfast, due to our party size they seated us in the private dining room. Food was AMAZING, by far most delicious breakfast buffet compared to other major world chain hotel in South Korea. (ex, Sher*ton, We*tin) The charcuterie board was tasty, the parmigiano wheel cheese was the highlight for my kid. Authentic traditional Korean breakfast was approved by my native local in laws. Udon/pho booth was great, man the coffee bar was exceeding to the European standards. The room was standard size, booked at the very last minute so there weren’t lots of option online. Double room was really for 2 occupancies, we had to upgrade some rooms to a triple rooms with the front desk for the little kids. Love there was a washing machine in the bathroom but I wish it comes with English menu, as it took me so long to figure out how to use it and google translate wasn’t accurate. Tips on washing machine: Wash for 34 min, Dry for 2 hours . Do not overload or set the dryer time less than 2 hours.

Washing Machines in the room does not come with English setting/menu. no biggie if you don't need to wash your clothes.

Clean, comfortable and good location

Crowded and small rooms

The staff were great.I wad at 20 floor the housekeeper were great and super clean .I love the wonder door to Lotte Adventure.I hope we have access for two times to rest👌🏼.I enjoy the connection to Lotte Mall.Thank you every 1

Nothing.Just far away from tourists Places

Excellent location. Very clean. Connected to big shopping malls and theme park. Surrounding area is nice and clean.

Everything is fine

None

The service was exceptional from the moment we pulled up the curb. Staff everywhere were extremely friendly and willing to go above and beyond. The hotel is conveniently located at Lotte world, a department store and mall as well as a subway station making it very convenient. The rooms were lovely and well equipped.

The pool was not geared to children as it was a lane pool.

Hospitality was good. Clean room serves and very convenient location for shopping and entertainment leisure. Stayed last year's summer and this year's vacation.

Nothing

The vibe, helpful and nice looked staff, location is near to theme park and shopping center

Great location, very clean, helpful staff 🙏🏻

Great

Bed was comfortable and they exchanged my hair dryer which was broken , that was nice.

Not sure how to use the tablet in my room and it wasn’t working on the first day.

Staff and location