everything was lovely and comfortable great customer service friendly

loved everything

lovely room and bed

pool area is small

the customer service is great

we took our whole family and a new born onky 2 cribs in the whole hotel.. also the beds are very uncomfortable.. food is no longer good there breakfast is super dry

gym and food

great and comfy hotel

traffic

Breakfast great

Everything was good

Breakfast is excellent. Room has a great view. Staff were very nice and respectful

Everything except the breakfast, everyday we had the same breakfast. They need to change it up. Even hotel el mirador plaza has better breakfast and it’s much smaller.

Breakfast Breakfast breakfast breakfast breakfast

Wait staff and VIP staff very polite and professional.

Room was dated, stained ceiling, phone did not work, electric hazards, room coffee was terrible in the VIP suite VIP area food was edible but not great, coffee wasn't good either. Paid extra for VIP suite and there was no VIP check in, plus staff was slow and a bit rude. Also shuttle service was not offered at booking and staff took almost 48hrs to respond Meals in restaurant cost at least 50$ a couple and rice was raw and mushy veggies not fresh. Found trash in pool.

Well established classic hotel. Maintenance, Staff and amenities superb in the heart of a safe location.

Unfortunately, it is becoming surrounded by a rejuvenating modern city with new Hi-rise buildings

clean

na

Helpful and friendly staff , nice location

Batroom faucet are old and need some maintenance , whe you take a shower come out of the shower and floors get wet , the elevators make a lot of noicr and some vibration.

The staff were kind and attentive, whilst proffessional at all times! I felt at home. The breakfast delicious, clean and with a wide variety of choices. And the coffee, OMG, my favorite part by far.

The first day while preparing to lie down I found a bug running in the bed lining. I had no idea what it was, like 1/2 inch black bug. I was so drained I slept there anyway. Didn't find more the next 2 days, found no bite marks on myself so my guess it that it was a roach. The carpet didn't feel super clean, kind of sticky. Everything else was beautiful! I would stay there again for sure!