Not much about this property stood out as 5-star. I discussed the issues with the hotel Manager but would find it hard to recommend.

Booked for 3 pax, but got a room with one bed. Staff oddly didn't accept it as their error nor understand the issue even suggesting the bed be split/shared - huh? In the end it was suggested I pay the extra for a wirey old trundler bed (for the 3rd person) or a room upgrade which I naturally objected to. Lots of blaming booking.com but I stood my ground that it's not the customer's problem. While I received an adequate response from senior hotel manager, the whole dealing with two poorly trained/lingustically challenged front desk staff ruined the experience. Add to that, our room was very dark, dated and overlooking a big air-con unit yet so expensive. Certainly not worth the huge price tag. I've stayed in alot of a 5-star properties abroad and this property is not 5-star. On a positive note, St Moritz restaurant/lake view dining is elegant and their location ideal.

The location of the hotel and the view from balcony

We were given a wine bottle on first day as a compliment to compensate for our blockage of balcony due to renovation work. The bottle was used only 10 percent. On our request hotel obliged us and changed our room with a balcony with a clear opening and view. As the luggage was shifted I enquired about the wine bottle, the housekeeping staff said they have removed it which I found very surprising. I didn't like this behaviour of the staff. Rest all was good

as usual the location and the vintage look

discount on breakfast promised not applied surrounding noise due to public works

Most. Certainly pleasant and helpful

Insufficient light in the room

It was very clean and staff were very helpful and pleasant. The beds were comfy as too.

The room was a little dark even with the lights on and a little small for the price.

The rooms were large and well furnished, including a small kitchenette. The breakfast was delicious and views over the lake and mountains were outstanding. We will be back for sure!

We couldn’t stay longer.

The dinner was great albeit very expensive

Staff were, very short tempered, no parking, while still being charged $35 a night, the price tag was completely unfounded $400 a night for a room looking into the aircon vents

We stayed there 11 years ago and loved it. Magical view. Relaxing hotel. We wanted to stay there again and it didn't disappoint.

The walk up the hill!!

Lovely interior, a very long and large hotel room compared to what I'm used to and the restaurant and bar is always a great place to sit and admire the view. Getting the food/drink vouchers on days I did not require my room being made up was an unexpected bonus too - I've never seen that done before and it's such a great idea!

I found the beds a bit too firm for my back, and it would have been useful to be able to connect my laptop to the TV via HDMI cable.

Great location. Excellent service from all staff. Room was beautiful, view gorgeous! Small kitchenette perfect for a small family to have breakfast in our rooms. Facilities very good. Will stay again

Close to town with exceptional views

$25 per day to park downstairs

location and environment were good

balcony was massive, if you are a Smurf.

A really comfortable hotel in a good location and reasonably priced. Nice spa tubs.

We changed our room several times. The walk way outside the rooms towards the back of the hotel isn't great. The room itself was lovely.

Nice hotel but if you're on the 7th floor, not great if you have a disability, there's no lift Exceptional food, almost Michelin quality The staff were disorientated and disorganised.

view

just a bit dated

very clean the stuff was very professional

breakfast no vegetables, no tomatoes and no cucumber …

the room was lovely and the views from the restaurant were great

the hotel could only be accessed by a very steep hill

Great location

No aircon - do NOT stay in summer

It’s a great location and feels like a ski lodge. We didn’t have a room with a view which is a shame. Makes all the difference in QT! Staff and facilities were lovely though.

Room was nice enough although we didn’t have much of a view. Nice toiletries. Location was close but far enough away re noise.

Unfortunately we left a window open and came back to another guest smoking outside so our room was full of smoke. Also close to the elevator.

Everything! The staff were extremely helpful and I felt so comfortable in my stay! Will 100% be staying at Saint Moritz again