Staff exceptional. Very friendly and helpful. Especially Sherrie at front desk went beyond expectations and also Harry the Supervisor at our breakfast which was superb. He always made sure we were completely satisfied and looked after

In our room only thing missing were drawers. A must to improve on and had to turn shower head around so not too much water out of shower base into bathroom. A spa near pool area would be nice.

The resort was tired and a bit grotty. Milky shower screens, no mobile to tv connectivity. Very average for a 4 star hotel

Rooms need to be updated and cleaned more thoroughly b

The staff were all super friendly and great pool area with plenty room and sunbeds

For the price we paid I expected the room to be better, I found the shower was a bit dirty in terms of the corners. I didn’t like how the location was not on the Main Street.

everything

nothing

I love how beautiful and clean it is. the staff is Also so welcoming

nothing

very clean, friendly staff. We really liked the location, very short walk to restaurants and shops. rooftop bar was great too.

Nothing

super cozy and zen, modern finishing and a true delight

Everything is great, just location is a bit inside the lane

The location was good.

The room wasn’t clean.

Everything was really well looked after, staff were amazing.

Breakfast wasn’t included

The location and staff were excellent.

NA

Pool, breakfast, staff location!

Gym is a bit dated looking unmotivating however appears people still Use it. I used the lawn out by oool to stretch much nicer.

almost everything was really nice

the bathroom smells a bit bad

All the staff are helpful starting from Reservation staff called (Eka) if not mistaken who managed room deco follow up by HSK person who deco it and Open c/in the staff who check me in was nice also…if not mistaken she help me enrolling the membership…All the cafe staff doing excellent service start from Day 1 until my last day…Staff who help us to wake up call also doing excellent service…Last but not least THANK YOU SO MUCH TO MR.BAGUS who allowing me late check due to my flight was on midnight…Check Out Person also doing excellent service and say HOPE TO SEE YOU AGAIN….YES I WILL…Everyone doing their job is beyond my expectation…No more excellent service…Its Exceptional Service!!!! I will comeback to meet to all again…Love Mr.MUHAMAD Suhaimi Room 136 😘

Excellent clean and very stylish modern hotel, the pool is long. Excellent breakfasts.

Some individual My room was right by the pool bypass system and when it was working it was very noisy

The hotel and the room are very aesthetically pleasing at a great location from the main Seminyak area. The room was comfortable and the staff was humble and readily available. The pool area and the music playlist made a seat at the balcony or the garden very pleasing.

The staff were amazing! They absolutely made our stay so much better. We loved everything and breakfast was great too!

_