excellent location. friendly and helpful staff.

the reason why I have not given this hotel an excellent rating is that it is more like a3.5 star hotel that 4 star. the rooms are small, and with very few amenities. it was fairly pricey Andi expected more. I guess you are paying for the location, which is great.

Location, cleanliness, hospitality.

Clean room in a good location. Friendly staff and good breakfast

I would have liked tea making facilities

Exceptionally clean and quiet rooms. Perfect location in the heart of the city. Professional and friendly staff. We enjoyed the stay at this hotel!

Great location and great value. Lovely friendly staff and good breakfast.

Good location. Beds were very comfortable. Breakfast was varied and good.

Initially there was a mistake, they put us in a standard room when we had booked a superior room, but it was sorted out quickly with no problem. They resolved the problem well. There was quite a lot of outside noise in the evenings (street music) at the time we went in December, but it was all over by around 10.30 to 11pm each night. It was fine for us as adults but if you had children, it would have been extremely loud. The superior room was ok size wise, the standard room we saw initially was very small.

Very attentive staff, great location.

Too few charging points.

Excellent

Excellent

Brilliant location as right next to shops, restaurants and transport links. Hotel is bright and modern and exceptionally clean. Staff were so friendly and accommodating and a pleasure to deal with. Excellent breakfast and also complimentary custard tarts and Port at reception. Just a fantastic place.

We loved it all.

location is very central and staff were super helpful

Location is perfect for tourist, close to main street and plazas. Personnel was superb Everything was well kept, like new We will repeat this hotel but will book it directly if possible

Rooms are very small. To access rooms on the fifth floor you have to go via tight stairs with no handrail from four to five. Not recommended for older or persons with limitations. The celling at the fifth-floor room is inclined very low. We had to request to move are following reservations to a different kind of room, the ones given to us were small but good Price payd to Bookings was high compare with what we saw at the hotel.

Hotel not on maps/satnav in pedestrian street. Did NOT have carpark or nearby parking despite advertised. Did not get discounted parking in city carpark as advertised. Staff argumentative when we had problems finding it. Rooms very small and dark. No view despite advertised.

clean and lovely rooms, brilliant location and access to everything.

friendly staff, comfortable bed, excellent location.

the room was smaller than expected. difficult for taller people due to the sloping roof

awesome staff! Very friendly and helpful

airport shuttle is very much confusing to customers

it was right by the arc de Augusta ! the streets are lively , the staff are lovely !

the shower drain wasn’t working properly and the water was almost overflowing the shower and up to our ankles