Great plave for the whole Family with lots of Activities in the area. Great local food. We really lived the breakfast.

Concierge was fantastic!! Great recommendations. Great location.

La atención, realmente espectacular

Great facility, this was our second stay at this hotel within 3 months. Highly recommend.

Despite the fact we were there during shoulder days (night from Thursday to Friday) with very little guests our car was always (even for 30 minutes) driven away from the parking lot and so we had to leave the keys / ask for the keys every time. This would be understandable if the hotel were full, but do not understand this. At least 25+ empty car parking spaces just in front of the main reception area.

Location of hotel is perfect. Had an excellent night sleep with no street noice .

A lot of walking around hotel to get to places - this included room , concierge .

Great breakfast.

The breakfast coffee needs improvement

Great location

Rooms have mini fridges but none of them work. Room was very small so could not order room service as no where to eat it!

location, style

size of the room

Breakfast was very good with a comprehensive selection.

The suite didn't have an extra bed for a child.

perfect location

staff unfriendly and very poor food quality.

the Staff

Very helpful concierge who helped with arranging bike and visiting wineries Breakfast best I had in Chile Rooms clean and spacious

nothing, everything as wished for

The property is right in the heart of Santa Cruz, with some great restaurants, supermarkets and farmacies within a very short walk. The breakfast was great and the staff was exceptional.

The rooms were comfortable but are on the smaller side for the price (specially the bathroom) and could use an update.

location, kindness and warmth staff

good location, good casino next door, amazing breakfast at a good price, good parking service

feels a little old, the water in the bathroom kept sounding all night, the air conditioner was not easy to control or regulate

Excellent location beside the museum.

My direct booking with the hotel was canceled due to a credit card issue and I have not received any notification. Had to rebook at a much higher rate.

The breakfast is very good, it has a lot of variety with good quality. The coffee however could be much improved.

The rooms are not comfortable. Super noisy rooms: you can hear everything from the hallways and from adjacent rooms. The bathroom is badly designed: however hard you try water leaks everywhere. Dated furniture: the mattress is not comfortable, it bends too much. We scheduled a tour with the in-house travel agency, and while it was ok, it also fell short of expectations: a full day tour was nothing more than transport + a poorly scheduled set of do-it-yourself activities.