We have stayed at Batian a few times and while this is surely a place that would deserve a bit of refreshment and refurbishing, the service is reliable and sufficiently professional to keep us going back. The staff is responsive when particular requests were made.

Our only criticism is that the kitchen equipment could be upgraded with the basic outfit of glasses, cups, good knives, bowls etc.

Very pleasant and professional staff.

The bathroom cabinets are getting worn. Need to be replaced.

Staff were friendly with the cleaners and security being very professional and courteous.

Bathroom and Kitchen Facilities are becoming quite dated. There were no wine glasses

nothing.

price changed when checking in. not same as the price given on booking.com

Staff were fantastic, food service was excellent, apartment size is ideal and the location is superb.

Only negative was the TV channels did not work well.

Overall, the place is good. The place is large. the bed is comfortable. The couch is great.

The kitchen could be more well equipped. The TV could have worked. Be careful on the bathroom, the floor is EXTREMELY slippery when wet. They should either put a shower mat or give slippers. there is no safe in the room. bathroom door is also not working. The garden was being worked on.

We liked the spacious apartment. The relatively quiet location in Nairobi is most convenient. We greatly appreciated the safe parking and the friendliness of reception and parking lot staff!

The quality of the breakfast selection and the care of serving it in the room would deserve an upgrade. No Kleenex tissues or napkins available, no pepper or salt could be obtained with the fried eggs (!), no single sharp knife was found among the cutlery to cut an apple. The fridge had to be started by our own care.

The location is quite close to the main road so has easy access to transport, easy to give directions to and very close to a shopping center. It is a very convenient location. I also liked how quiet it was and the bed was very comfortable.

The water pressure in the bathroom was low. It took a really long time for there to be enough water in the bathtub, which was one of the biggest deciding factors for me choosing to stay at this hotel. Also, the amenities in the kitchen were quiet limited, not sure if you can get more items upon request.