Slightly disappointed with view as a lot of building work going on outside and we had upgraded for a better view, so not quite what we expected.

The building work for our view

L’établissement est beau, très propre, la vue sur la baie est exceptionnelle et le personnel aux petits soins.

L’emplacement. Le métro est à 10 minutes à pied par un chemin très compliqué. C’est un quartier complètement mort, il n’y a rien à faire autour.

Great view and facilities . Overall the property was meeting my expectations of a 5 start hotel .

Some of staff were friendly and not helpful . There are room for improvement, especially for the services. For example, I was travel with a 5 year old child. I have informed the hotel staff via booking emails , when I arrived front desk staff mixed up my booking with another person, and informed me my room booked was a twin- bedded room. When I was worried about if my child will fall down from the bed ( because of the twin-bed) and no any help offered from the staff. Just simple informed no idea ! Then later found my booking should be a king size bed. No extra groceries and towels prepared for the kid. Need to ask….. The lady who makes Japanese fried dumplings the attitude was terrible 😫

The nice sea view. And servers is wonderful! So kindly front desk! We are early landing hongkong , the hotel is been let me early checking! Also let me lately to check out ! I am so appreciated it! It’s.great hotel! !!!!!!

Non

Very clean and spacious. The working team are all very nice and very friendly

Good

no

Room view and size. Breakfast.

Location could be better a bit.

Loved the spacious room, good control panels. Very happy with the jacuzzi and steam room facilities, couldn’t enjoy them last year due to the pandemic.

The volume on the tv was maxed at 30 which was quite low, couldn’t snack while watching tv.

In Spite of requested to allot the room at high floor the staff is unable to provide it and the room is at end at corner so not satisfied with room allotment.

location, rooms, view, food, etc.

liked everything

very modern, clean and perfect to visit the city and to get around!

nothing

Convenient location, nice sea views, spacious rooms.

mattress a bit too hard. Blankets too thick, ideally to have thinner options.

the spa, the view and the sugar bar incredible terrace great cocktails close to all amenities

the service was a little slow in all bars / restaurants

room and breakfast and decor

Breakfast is World-class, a lot of food choices and very well services from Staff

N/A

spacious and new

expensive for the location

Beautiful hotel with modern design. Exceptional cleanliness and what stood out was the service. The service exceeded my expectations. I needed to make a trip back to take my things out of the storage. The staff from the front desk, to housekeeping, and to the concierge went above and beyond to help me move my storage boxes to the room and helped me with moving all of my items that needed to be donated. It would've otherwise been such a stressful experience and I could not have done out without the team from the Kerry Hotel who were so personable, respectful and happy to help. Service also exceeded expectations, in terms of communication and thinking ahead of the customer-Customer service is about the little details from the manner to how guest services promptly returns calls and answers my calls, to how concierge immediately helps me with the door and luggage. I also had called about the check out time and I did not even need to make a late check out request, but guest services immediately asked if I would like one knowing that I had checked in in the middle of the night. Another example of the attention to detail to customer service was when my partner and I were in the lobby and my partner was looking for a rubbish bin and concierge immediately approached him to help him with the garbage. When we left the hotel in a taxi, concierge was so kind to just even wave goodbye to us In addition, I am quite particular about cleanliness. The room was spotless (Including new mildew at all in the bathroom!) I also really liked the air purifier in the room. We had also celebrated our anniversary, and were so pleasantly surprised with a beautiful chocolate heart box with macaroons and chocolates inside. I have also been a long time Marriott Bonvoy member and the service at the Kerry Hotel definitely outshines a horrible experience I had at the Sheraton.

The location may not be the most central for Hong Kong--but there is easy access to the MTR. As well, I'm not sure what the service personnel's position is (I think security?) -But there is a service personnel who wears black and stands in the lobby-I understand his job may be security however, I did find it uncomfortable at times, as he will just stand there and stare at customers making direct eye contact then, looking at them up and down without even saying a greeting. This staring and profiling was certainly uncomfortable.

clean