I like the location and the views, just to the beach. The gardens and swimming pools really well maintened

First, we got the room in a separate building, so you have to go to the street to get to the main one, where the restaurant is. Second, the soundproofing is terrible, I could hear all from the next room. Third, the gym and spa were not working, they offered an alternative 10 minutes by car. And finally, the buffet for dinner was really few variety and expensive for the offer.

Perfect for holidays with kids, excellent kids club, very friendly staff

Breakfast could be much better in terms of quality (scrambled eggs were very poor)

Rooms absolutely beautiful, breakfast fabulous, and staff so friendly and helpful

Nice outdoor pools, the beach access, proximity to Albufeira.

Staff were mostly unavailable. Reception, and housekeeping were not accessible at nights and all calls at nights (before 12) were remained unanswered. The duvet was not covered with a duvet cover and it felt very bad to know you share a duvet with the other guests. Breakfast had many options but it was more of quantity than quality. Very bad small in the bathroom of our suite (maybe because we were on the ground floor) Also it felt cheap that hotel with this price, charge you for espresso capsules in your room for €1. Sth that even all airbnbs apartments provide these days. It felt anything but hospitality

Although our stay was short we did manage to have time in the pool, it was an amazing setting. The room was large with a pool and ocean view that was first class with comfortable beds and clean.

After recieving many warm welcoming messages from the hotel leading up to our stay. However the checkin process was cold and not very welcoming. Although our stay was short and offer of help with our luggage would have been appreciated. This was not offered. In the evenening I asked for directions to the pool. The gentleman at reception seemed offended by my request. Overall a beautiful hotel but customer service not 5 star as advertised.

Clean

They did not tell me about having complimentary breakfast. And i also had to pay for the gym and also i had to pay a fee for room service which i was not told about before.

Loved the scenery and the staff were very accommodating. The breakfast is amazing 😍 My partner and I will be back again ☺️

It was perfect

Spacious and clean. Excellent nightly entertainment in the jazz bar. Breakfast buffet was very good.

Suites were not equipped with plates/ utensils, etc even though full kitchen included. Buffet dinner lacked variety.