Super nice attention staff are amazing,everyone was super helpful until we leave the hotel

Truly an amazing place to stay. Staff is very very friendly and willing to help with anything. Fantastic.

The location is absolutely fabulous. The room, The facilities , The boats and the 3ccellent service

The extremely courteous staff and the attention they gave us. It’s expensive , but worth every bit of money. They had very good artists giving live performance - the Kathak and flute recitals are extraordinary. It stands out in terms of cleanliness and the facilities provided. The staff at all levels are world class - I have travelled the globe, but the staff here are one of the best.

A bit pricy.😀 but you get the service for the price .

great location, great staff, super clean, great breackfast everyhting is perfect

all great

I reccomend booking the hotel car service, easy to find driver, felt safe and comfortable. You take a boat to get to the hotel which is an activity itself. When we arrived there were unexpected complimentry activities at different times of day which was such a value add. Frome henna to a flute player to a dancing couple and more. You won't find better hospitality either, every question, request or interaction was met with full attention. The breakfast is fantastic with many options of Indian breakfast, but also pancakes, eggs, fruit & pastries. Tea time was also included and included snacks. We enjoyed a beautiful roof top meal (ask about this) which was a nice change from the everyday restaurant. Basically if food a is a concern, you will never go hungry here. There are additional things that also made the stay lovely but I"ll leave those for you to discover. If we return to Varanasi we would absolutely stay here and reccomend to others.

It did not impact us, but be aware there are several stairs from the boat to the hotel entrance. It might be challenging for older travelers with knee issues but the hotel staff is FANTASTIC and take your luggage and would help you up.

Location and service

Not informed about the lifts at arrival so went up the steep steps to reach hotel

Right on the banks of Ganga old charm building and decor

Climbing 30 steep steps each time you leave and enter the hotel The steps do not have hand rails or ramp. to assist elderly people

old maharaja property. close to ghats. nice staff. nice ambience.

location. not value for money.

Excellent. Perfect location. Very friendly and attentive staff. A very nice historic hotel, very charming. Clean room. Delicious Indian food.

The Brijrama Palace is simply beautiful and in the best location in Varanasi. The staff is friendly, welcoming, and always there to help you with any request. The breakfast and lunch at the hotel were excellent. We also enjoyed very much the music and dance performances they have at the hotel throughout the day.

location

The hospitality. The quality of food, place and comfort

Price is too high for the amenities provided. Not happy with airport pick up and drop off charges. There are times we felt some smells in corridors and corners. The rugs in the room are dirty. The wifi is slow and sometimes didn’t even work. The information about what to expect while coming and during stay was missing.

Brijrama Palace is such a truly beautiful hotel. Situated right in the banks of the Ganges, it’s an experience that will stay with you forever! Your wonderful experience starts right from your arrival. You get picked up in their boat and get taken along the Ganges to their hotel. You then enter the hotel to what can only be described as mind blowing beautiful hotel. It’s an Indian palace that transcends you back to old heritage india. The ambience of the hotel matches its surroundings from the beautiful nightly traditional Indian dancing shows, to complimentary evening boat ride on the Ganges to see the prayers (arti) and shows. But best of all was waking up to the most serene, gentle sound of live traditional flute playing outside your door - it was just heaven! As for the views, it’s nothing but breathtaking whether its sunrise or sunset, your eyes and senses will be on overdrive. Last but not least, the restaurant prepared the most exquisite food, big compliments to their chefs! The hotel is unquestionably on the high end cost wise, but if you can afford it, I promise you won’t regret the experience.

location, hospitality, staff , food, entertainment and ambience

nothing to not like

location is fantastic. staff is really helpful. absolutely perfect stay

We like everything. Wonderfull hotel with wonderfull people on the Ganga!!!

perfect location, stunningly renovated beautiful building & tastefully furnished. tariff includes many activities and they are well staffed with attentive and well trained personnel.

I imagine in the hotter months a pool would be nice but that’s just looking for something

Place has a divine and royal feel. View is spectacular, life comes to a still...helps you to introspect...think...and relive the purpose of existence... everything is accessible, you are ibto the roots of our birth and death...go n experience it

little expensive...but this is a life time experience

The service and ambience was excellent. The interior decor of the palace was amazing.

The hotel is quite beautiful and well located for tourism.

For a 5 stars hotel the were some things that did not met these expectations, to mention a few: 1. The wi-fi is poor, the connection did not work in the room, only in the common areas; 2. The communication is not good, I tried to contact the hotel before the checkin through email, sms and booking.com. The messages took a while until I got a response; 3. The level of response I got, was not enough. I tried to schedule the pick-up from the airport and also to understand if there would be any special plan/schedule as I would be there during the Diwali festival. I was able to schedule the pick-up, but the other questions were ignored; 4. I was traveling for a while and I did a mistake when sharing my flight info. When scheduling the airport pickup, I shared the right flight number, but the wrong arrival time. Although all my messages were through booking.com the hotel realized that I had wrongly shared my flight info and they tried to call and to send messages to my foreign number, that was clearly not working and no one thought about trying to contact me through the channel we had been talking so far. When I arrived at the airport, I got a message then through booking.com letting me know that as I had shared the wrong arrival time, there was no driver waiting for me. As I did a mistake, I just accepted and took a cab from the airport, when suddenly I got a message in my whatsapp from a driver saying that he was waiting for me at the airport, unfortunately I was already on my way to the hotel. When I finally arrived in the hotel, there were so many miss-understandings, although there were able to figure out my arrival time, using the flight number, they did not contact me to let me know about it. I was always replying in real time through the booking.com and even though the driver figure out how to send a message to me, the hotel staff was only worried about letting me know that I was the one responsible for this situation.