The Location was Great! Close to most major Attractions. The Staff was very accommodating and helpful. The gentleman, at the front desk, made great recommendations, according to what I indicated my interests to be. And, suggested a Wonderful, Flamenco performance, a short walk from the hotel. I ,must say, the Flamenco performance was Extraordinary! Whatever, I needed, (whether, getting a taxi to train station to storing my luggage after checkout was easily arranged, with outmost courtesy. Not to mention, good humor! :). I , also liked the Esthetics of the hotel. The cleanliness and attention to detail. Also, loved, the pleasing “Rose” scent of the hotel.

Didn’t have a coffee maker in my Room. Having said…it was , perhaps, a “blessing in disguise “. As, I am sure, there’s no way, I can make Coffee to taste quite as good as is in Spain’s restaurants or coffee shops , anyone can , easily, find nearby. :)

Aesthetically, very pleasing! Loved the Rose scent throughout hotel! Excellent location! Was give excellent information by front desk staff best places to visit. Especially, the Flamenco performance which was Outstanding! Staff was very accommodating, with respect to helping me store my luggage, extend my stay and providing me with Quick transportation to train station upon my checkout. The front desk gentleman was easy going and very helpful!! Loved this hotel in every respect . Great value for my $!

Would have liked to have a coffee machine in my room. Having said. There’s no way I could have made my own coffee to taste l, as good as, made, in most restaurants or coffee shops, found in Spain, Actually, in a weird way, not having a coffee maker turned into a “blessing in disguise “. As, I went next door to a coffee shop and had a great tasting coffee! Overall, great experience. Highly, recommend this hotel.

Location.

The room did not look the way it was advertised (the pictures did not match the current state). The room size was smaller than expected, the only lighting in the room was placed above beds (easily pushed during the night with a pillow), the bathroom was run-down with a broken toilette that couldn’t flush, an old and a bit yellow bathtub and the doors that were difficult to close. Another problem was the noise (especially during the night) coming from the street and the hotel. In general, disappointed with what was advertised and what we got and ultimately paid.

The location was the best close to Plaza Espana and Gran Via !

Heating system

Very clean hotel, spacious room, friendly/helpful staff and good location.

The position in the city center. Fair breakfast.

Very noisy rooms, we could not sleep. The shower from the other rooms was heard from ours and the conversations also. They need to better insulate the rooms! Old style hotel rooms even ancien smell of furniture.

location

extremely essential

Our room was clean, comfortable, and the staff was amazing. I highly recommend this hotel for anyone visiting Madrid. Very close to all tourist spots. I will be back again.

The wifi in our room was slow but overall was excellent.

super close to all the tourist spot

nothing

really close to tourist places

I liked everything

clean and accessible in metro near the city

there is no sleeper provided,no water heater to have some coffee inside the room ,

good location

helpfully staff

the central location is convenient, yet the hotel is quiet and comfortable. the understated, stylish decor and friendly staff made for a relaxed stay.

Although the property is very close to the very busy Plaza de España it is quiet and cosy. the staff are very welcoming and the rooms and facilities great. the decor is stylishly understated. I have booked two more nights!!

The breakfast was great.

I made my check out at 4 am and the old man behind the reception was rude, he said inappropriate comments suggesting I'm dumb and I don't know how to count when I paid. My mom and I felt absolutely offended and he continued saying inappropriate jokes. Disgusting behavior.

The location is spot on. Literally at the very center of the city. The staff is very helpful.

Very helpful staff

central location, superb breakfast, clean rooms, comfortable beds.

the rooms need an upgrade (at least on level 1).

Big room. It was comfy and very clean. Great location. Nice staff.

The hotel is pretty old. Parts of the room were renovated, but felt old anyway. Noise canceling wasn't good enough.. We could hear trucks from the streets and our neighbors talking. Kept spamming my email twice a day :(

Clean, comfortable and easy to find

Clean room, close to everything and great breakfast