breakfast and location was great

Shower head was fixed

The experience was absolutely awful. I was treated like I didn't belong there. No one offered to help me pick up my heavy luggage and lift it on the only cart that they had. They guy that checked me in when I asked about my late arrival offered me a late checkout of 3:00pm - in otherwords, I paid over 200 dollars for a room that I stayed for barely 10 hours, I asked if they had complimentary water and he joked that it was 5 dollars a bottle. If I had to rate this hotel, I would rate it below 0. 0 is quite generous. I had a replaced knee and no one offered to pick up or bring down my luggage or cart. I did it all myself. The atmosphere seemed 'skid roadish' and ran by people who didn't have a clue to US customs. I wouldn't not even recommend this place to my worse enemy. IT WAS A RIP OFF AND I SHOULD GET ALL OF MY MONEY BACK, IF NOT, HALF. STAY AWAY FROM THIS HOTEL AT ALL COSTS!

The experience was absolutely awful. I was treated like I didn't belong there. No one offered to help me pick up my heavy luggage and lift it on the only cart that they had. They guy that checked me in when I asked about my late arrival offered me a late checkout of 3:00pm - in otherwords, I paid over 200 dollars for a room that I stayed for barely 10 hours, I asked if they had complimentary water and he joked that it was 5 dollars a bottle. If I had to rate this hotel, I would rate it below 0. 0 is quite generous. I had a replaced knee and no one offered to pick up or bring down my luggage or cart. I did it all myself. The atmosphere seemed 'skid roadish' and ran by people who didn't have a clue to US customs. I wouldn't not even recommend this place to my worse enemy. IT WAS A RIP OFF AND I SHOULD GET ALL OF MY MONEY BACK, IF NOT, HALF. STAY AWAY FROM THIS HOTEL AT ALL COSTS!

Location

Room was next to laundry. Vent in bathroom leaked, no one resolved it.

Friendly staff!

Water pressure in shower could be stronger.

bed was comfortable and room was clean!

Had to move my room at 2:45 am because half of the screen on my tv was working. I upgraded to a suite, Definitely not a suite, not worth the money. And I had to park on the street, no parking on property.

Steady WiFi; very spacious bedroom n bathroom; Clean; very helpful staff; laundromat on site; super convenient to get on highway 101.

Paid parking $14/day

Coffee good. Location poor.

Staff average. Shouldn’t be a charge for parking at this type of location. TV on with action movies early in the morn.

We were bone weary when we arrived after a week of packed days visiting family and friends in CA. Check-in was quick and pleasant, and the room was cool, clean and comfortable. The delicious warm breakfast provided a lovely start to a long day of flight. Thank you!

Shuttle to the airport

The paper plates and plastic cutlery used in the dining area

As far as airport hotels or hotels in the airport vicinity is concerned, this is one of the best we have seen. Rooms felt new and were large. The property was quite open, bright and airy too unlike airport hotels. Lovely bunch of people there too who assisted us with restaurant reccos and the free airport shuttle too. Overall, great value for money.

Nothing as such.

We selected this hotel based on the free breakfast and airport shuttle. When we arrived, we were extremely disappointed to find that the shuttle only ran early in the morning or later in afternoon, due to the surplus of hotels in this area that need to share a singe shuttle. On hearing our disappointment, the hotel graciously paid for our Uber to the airport. The breakfast was excellent and the service was first class.

Get rid of the motion detector bathroom light! Who wants a bright light to come on in the middle of the night when you are blearily going in to do your business.

Breakfast excellent

I waited 45 minutes for the shuttle only to find out it doesn’t start till 5:00 pm. This hotel was advertised as having a shuttle. I had to pay for a taxi.

they charge extra for parking