Exceptional experience. Was in room 1734 and it was perfect with a lovely view of the city. Customer service was amazing. Everyone was so helpful. All in all, my husband and I enjoyed our stay.

- Window in 1734 couldn’t open so we were using the balcony door to let air in. - It would help to have some cutlery and pots ready in the rooms on arrival. All in all, nothing too serious to deter our stay.

Foi uma maravilha, com excelente vista de lado da pescina. estive no quarto 1429 com uma excelente vista de quase toda a cidade. imensos agradecimentos a equipe de recepcao, uma equipe muito alegre e excelentes profissionais Mr Thumi muito obrigado.

Great location, great breakfast buffet and facilities

got double charged in the restaurant for dinner, never got my money back and its been 3 months

Rooms were always Tidy and clean Nice gym area

Terrible smells coming into the hotel rooms Sauna was out of order Steam room was out of order Swimming pool had no water in it. Personal information given to the hotel got into the hands of someone else and tried to order food on my room number.

Good

Train your staff about cleanliness, it it so embarrassing when you book for a highly rated place and its filthy

Cool place, nice restaurant and meals

nice location

O tamanho do quarto é otimo.

Chuveiro ruim. Cai toda agua para fora.

It’s clean, fairly new and well furnished. The studio apartment is nice and spacious. There was a fridge and mini kitchen space, which was good. Very good view.

The kitchen didn’t have a single plate or piece of cutlery. The air conditioner was too small for the size of the room.

Kananelo (the waiter) and Itumeleng (at the reception). You guys are out of this world with your kind of service. You are probably going to be the reason l come back soon and l will be recommending @Sandton Hotel.

The hotel security had a fight with a private security detail by the elevators which could have been resolved easily without it attracting everyone attention

The Place is in a convenient place in Sandton and the rooms are well kept and cleaned. Our family enjoyed the spacious rooms and the very polite and helpful staff members. Management should pay better attention to the amazing staff member's wellbeing, as they have potential to do much better given incentive.

The only thing we did not like about the property was The showers, which have not been designed well. if you are not careful you will flood the bathroom and toilet We circum-navigated this by rolling up the bathroom mat and using it to catch the water that was escaping from the shower floor to the bathrrom and toilet

Breakfast was great. Perfect location

Supplies at the clubhouse

Loved the staff. there were very friendly and very helpful. the wifi was excellent.

the room could have used a little bit more of tidying up

Horrible service. Give us room which its not been clean from the previous guest, had to go back and ask for another room. Room service took them 2hrs to deliver. When we phone, they just keep telling you its coming. Place order around 8:30pm, and foods only comes after 10:30pm, like seriously? Should of let us know, so we can eat out, and not waiting and waiting with hungry stomach. Its our last time coming here, rather go to somewhere else in future.

The location is good and the hotel itself is great but the breakfast we had was not to our satisfaction. We ate one kind of food stuff for breakfast the whole time we were there.

Housekeeping poor! The rooms are not adequately cleaned. The bedding is not changed daily as it’s supposed to be. They use the same bed sheets and bed covers when making the beds.

I loved everything just wish the room I got was a bit more spacious. Otherwise the hotel is beautiful and the breakfast buffet one of the best I have ever had.

Nothing. Would have liked the room to be more spacious that all

breakfast was good with lot of variations

our bathroom / shower was spilling water out adn we had to drain water from the towels we put down to prevent water from running the whole room. and it seems as if it has also a lick under the shower drain

The breakfast had good variety

There was a long queue at the egg station - this could be improved by more chefs or taking egg orders at the table , There was no attention on arrival for getting coffee orders and it seemed like there were people allocated for this but they were overwhelmed, There were flies over the fruit and yoghurt - simple covers would mitigate this , On New Year’s Day , it was very busy which meant waiting in a queue just to get a table , we had 3 families ahead of us - I understand a busy holiday but perhaps they could plan better as management would be aware of the higher demand . There is a cigar lounge which we wanted to try - however they were out of cigars , The adult pool was empty and pool bar not functioning so only kid pool available for relaxing outside , We had a junior suite with a wonderful nespresso machine - however no nespresso pods available and we were told the hotel didn’t have any ?? There is no cell phone signal in the parking lot but good security presence

Everything

The shower door doesn’t close properly.

The place was beautiful, the facility was great in every possible way. I was highly impressed.

The access card controlling the lights in the room was the only issue.

Hospitality is the best

Good Service

The dinning room was clean and the food was delicious

Atendimento . Fui proibida e barrada na porta falaram muito mal comigo tanto os guardas quanto o gerente porque eu estava de calções. Em momento nenhum disseram que era proibido usar calções dentro do hotel até porque no momento em que eu fiz o check in eu estava da mesma roupa , sai para o shopping e na volta não me permitiram entrar . Foram super mal educados e quando pergunto a recepção porque não deu me as regras só pediam desculpas e eles não impediram que eu fosse barrada e super mal falada na porta .

The water leaks from the shower are dangerous. Could be slippery.

nothing

Clean rooms

1. Thin walls so you can hear neighbors 2. Their staff wasn’t friendly- right from front desk, restaurant and house keeping. It’s almost like they are students or they were taken from a cheap hospitality school.

Very classy, room was spacious and just perfect for a weekend stay cation