Nice property . Will not ever stay again. 30 dollars for parking in a small village in the middle of nowhere is a disgrace and rip off.

Upon booking this hotel 8 months out, we were excited to experience Ohio at this highly rated establishment. The place was very clean, the beds were comfortable, and rooms were pretty quiet! All of the pros end there as we quickly became very frustrated & disappointed in the service, hidden fees, & demeanor of the staff. First issue was with parking as there was the option to self-park or do valet, both only within $5 of each other ($30 or $35 daily) however what we were not told is that if you chose to self park, it was not a daily fee, but a fee every time you left the parking structure. Which we found out on our own not from the staff. When we brought up these concerns to the staff, they said there was nothing they could do as they were not affiliated with the parking garage. There are no microwaves in the room, only one in the main lobby for all guests to share, and the fridges in the room couldn’t keep anything cold. As a mom of 2 toddlers, nothing here felt family friendly in the way of convenience or assistance. Everything felt like we were the inconvenience whether it was asking for clean towels, or having to get new key cards daily as we were locked out. Staff was really unhelpful & unfriendly when asked about recommendations or had questions. No one seemed to have answers to anything and unwilling to take the extra step toward customer service. For the 4-star nature of this hotel, we were not impressed. It was not at all what we expected! We would not stay again.

Staff was friendly and knowledgeable, hotel was very well taken care of. Great proximity to the Newport, where we were seeing a concert. Our room was clean and the bed was very comfortable. Loved that there was a Keurig, refrigerator and safe in the room as well as a lighted magnifying makeup mirror in the bathroom. We would definitely stay here again.

Everything was very easy. The girls at check in were very nice and helpful.

The hotel was very clean, modern, and accommodating. Unfortunately, as 3 of us girls were getting ready to go out for the night, our door opened and another group was able to come in. After awhile of not hearing anything, and not wanting to leave the room, we called the front desk about the situation and was met with nothing but attitude and was eventually hung up on. The rest of our stay was unsettling as we were unsure who else could have access to our room.

This is a very nice hotel. It is very comfortable, clean and quiet. The only thing that bothered me was that the restaurant was closed which was one of the reasons that I chose this hotel. I would not have been upset if I had been notified in advance that the restaurant was closed. Everything else was perfect.

I was very disappointed in the bathroom shower. The mold in the grout was horrible. And the “fan” in the bathroom never came on. Hence the mold. Please clean!!

Plus side: good location, very clean, kind staff You can tell this hotel has suffered from the pandemic. Staying here both pre and post there is a marked difference. Although the rooms are clean and nice gone are the personal touches which made this place so special - a knowledgeable front desk staff, the bar and restaurant, the shuttle service. Now this hotel is just another hotel.