Holiday Inn Express & Suites Louisville Downtown, an IHG Hotel
Holiday Inn Express & Suites Louisville Downtown, an IHG Hotel
About this hotel
Nestled in Louisville, this charming hotel for $98 per night is a great option for your next break. Hotel with free breakfast, walk to Louisville Slugger Museum This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and self parking. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite. Holiday Inn Express & Suites Louisville Downtown, an IHG Hotel offers 145 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Louisville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Recreational amenities at the hotel include a 24-hour fitness center.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
TV
Wheelchair accessible
Map of Louisville, KY
Reviews
4.4/5.0
Excellent(1,044 Reviews)
3.0
This was one of my best hotel stays. The entire hotel was immaculate including our room. I even left a note for the cleaning lady about how clean it was.
The breakfast was also so good! Will be back!
2.0
Hotel was very quiet and convenient.
2.0
It was a great place to stay during my business conference. Just a short walk to the Convention Center. Room was clean, spacious and comfortable. I enjoyed the complimentary coffee and breakfast each morning.
And also such a good deal on the nightly rate on Hotels.com
1.0
Uneventful. But they are trying to overcharge me. They would not resolve this issue, telling me that I would have to handle it with Hotels.com.
1.0
My family, 2 adults and 3 kids, checked into a suite on Saturday. Room was clearly not serviced between guests. (Dried mucus on sheets, hairs on sheets, pillows, counters, etc). We immediately notified front desk. We were given clean sheets to remake ourselves (2 full beds and the pullout sofa). We were told room would be fully serviced the next morning (Sunday). In Sunday, we left the room and returned in the afternoon. Room was still not serviced. Notified front desk and said we’d be added to the list for the next day (Monday). Monday morning we leave the room, return in the afternoon, room is still unserved. Notified front desk, again, and said housekeeping had left for the day. We checked out Tuesday morning. During our stay we had to ask for towels multiple times per day (were given 2 each time for a room full of 5 people), we had to ask for sheets, tissues, even toilet paper. When we left, the dirty sheets from checkin were still in the room, along with bags of trash from 5 people living in a room for three and a half days. Not only was this entire experience unsanitary, there was no attempt from staff to correct an issue over MULTIPLE days. I chose this hotel based on reviews which is why I’m leaving my honest one here. RUN from this hotel. If anything is wrong, staff is not trained to resolve the issues and cleaning is CLEARLY not a priority. I’m scared to image the cleaning issues we CANNOT see. Will never stay here again.
3.0
We had an excellent stay. We felt very safe and our room was very clean. There was construction going on but it didn’t bother us at all. We needed a plunger at one point and it was brought to us very promptly. We would stay again for any return trips to downtown Louisville.
3.0
Had great stay
3.0
Very clean and nicely appointed room. Breakfast was good and a lot of options.
3.0
Very nice. The staff is very friendly.
2.0
Place was great looking, as you get off the elevator on 4th floor it smelled musty and a little bad. The room was the same and floors were sticky on vinyl and carpet didn’t look or feel clean. We had to use shoes which was bad, as we’re all used to no shoes everywhere we go. Breakfast was good, we liked it. Had some good and bad. Rating on hotel.com should be lowered.
2.0
Clean and comfy rooms, and location was perfect for walking around downtown.
3.0
It was an overall great stay and everything was close by..
2.0
Rooms were very nice and the breakfast was good. No elevator service in the parking garage, had been broken for quite some time, which was inconvenient. Garage is leased by hotel. Neighborhood fine to walk around in daytime but I would not at night. Front desk staff helpful. Unfortunately Hotels.com price did not match hotel’s as a tax was not included in Hotels.com pricing.
2.0
Toilet was backed up
Hair on the floor
Sheets were dirty
Tub dirty
1.0
When we checked into hotel, we weren’t greeted or welcomed. Instead, the front desk employee barked, “Name?” Information was not shared about luggage carts, fitness room, etc. We unloaded car, carried luggage to room, and then returned to car to move to garage. When we returned to room, our key card would not open the door. Back to the unhelpful front desk, back to room…still can’t get in. The front desk employee proceeds to tell us there is absolutely nothing she can do. Left with no other choice, we are forced to wait for the nighttime security guard who can get us in. We had left everything in the room….phones, medications, coats, etc. We were left killing time waiting for the security guard. When he arrived, he was able to charge the door enough to open it ..allowing us to receive our property. He reported that the front desk employee could have done this herself but “shes too lazy.” We were livid. At one point when we asked her for help, we interrupted her Facetiming a friend and enjoying a KitKat bar. Give me a break! We gave feedback to manager who promised follow up but never followed through. Avoid this IHG hotel…..it does not live up to the quality weve come to expect.
3.0
12 min walking to the KFC Yum! Center. Location is convenient. Good breakfast. Room was very clean and the hotel seems like new!
3.0
Its ok but noting spezel or nice
5.0
The staff were very friendly and helpful. Overall nice hotel.
1.0
When I reserved the room the website said parking would be $7 no matter what room I selected. Instead I am being charged $20 plus. Apparently Expedia forgot to explain how I could get the $7 charge. Thanks a lot, Expedia.
2.0
A great experience until it came time to check-out. The hotel was trying to overcharge us $200 over the Travelocity reservation rate. David - the front desk clerk - was reluctant to get the hotel manager after requesting the manager several times. David was unwilling and unable to adjust our bill accordingly and said I had to contact Travelocity. Eventually the manager - Gibbs - walked in, talked to Travelocity, honored the reservation rate, and even comped our incidentals. I do not understand why David is assigned to the front desk with his unwillingness to assist the guests of the hotel, and with an apparent deficiency in his training. Thank you, Gibbs, for eventually making this right.
5.0
Nice experience, start to finish, easy and quick.
5.0
Luxurious at this price
5.0
I love this hotel
4.0
I stayed here, and it was fine...
5.0
Check in was simple, no hidden fees (seriously this was the smoothest hotel check in I’ve ever had. God bless the folks who work the front desk at this hotel). Rooms were perfect. Air bnb screwed us over and canceled my reservation without me knowing until the day of, so Expedia and Holiday Inn really came through.
5.0
It was nice, clean, and a good value.
5.0
Outstanding
5.0
Convenient location downtown, walkable to several activities and dining. Looking forwaed to a return visit.
1.0
Customer service is bad here, not helpful at all
2.0
Good hotel, decent breakfast,, i did not like that you have to pay 20 dollars a day for parking, and I didn't know till we arrived, not nice to have surprise charges..
3.0
Parking garage elevator broken and was not notified by front desk at check in that it was not working. Also 2/3 treadmills in the gym did not work at all and the rowing machine would not turn on (i am assuming a dead battery), front desk notified if tradmill and was told (i will let "them" know by the front desk person. Only 1/2 of the breakfast bar was open and the hotel was booked due to a concert (i overheard the front desk telling someone trying to check in it was), lota if people looking for more food/options, also only 1 fruit option and lots of carbs...not healthy or diabetic friendly.
2.0
Overall, hotel stay was great. Centrally located, great breast selection, rooms were clean, beds were super comfy. Only part that wasn’t great was the parking. You parked in a deck next door and had to walk the stairs each time to get back to the hotel entrance. At night, it was a little creepy, but we didn’t have any issues. Would definitely stay here again.
2.0
Hotel is in need of updates, general condition is ok but dated and worn. Room furniture is showing its age. Bathroom floors and doors are in need of deep cleaning and paint. Breakfast is exactly the same every day. No 7up or sprite in cooler? Good location, pricey parking, no shuttle, pool or hot tub. Better options in the area.
3.0
Very clean!
5.0
Best Holiday Inn Express by far I have stayed at
4.0
Everthing is perfect
5.0
Accommodated early check in. Walking distance to dining and attractions.
5.0
it was a great stay!
3.0
Staff were very nice and welcoming. The parking is included with the room which was perfect. The rooms could have been cleaner, and there was a weird smell in the hallways.
4.0
Staff was good, beds were extremely comfortable room is clean.
FAQs
How much does this hotel cost compared to others in Louisville?
The average price for a rental in Louisville is $145 per night. This rental is $47 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Express & Suites Louisville Downtown, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Express & Suites Louisville Downtown, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Express & Suites Louisville Downtown, an IHG Hotel?
We found 7 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.
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