Bed was fragile . Lots of movement. Shower head broken. Advertised sound proof room. Was not. Light switches broken .

Hotel staff very courteous and helpful but overall hotel experience was bad…very poor internet connection, gym is chargeable, extra pillow/ ice/ extra blanket all chargeable, no hot water in shower. Not recommending this hotel to friends and family! R.C (IL, USA)

Rooms are very large, very high ceilings. Nice shower and bed. There is a desk, but the desk chair is not very professional. Overall we were very pleased with the check in and accomidations.

Very clean and beautiful

Rooms were clean but everything in the room was so minimalistic and basic

On arrival we changed our room to a 2bed. We were told that it would cost an extra1200php per night but we were offered a deal 1000php per night.This did not include breakfast. A neighbouring property where we stayed last year offered a similar price but with buffet breakfast included. The windows in the room were dirty. Extras in the room were a kettle and 2 cups with saucers. No water was provided, no fridge in the room. Extra towels etcetera could be had only at an additional fee.

This hotel is very well located and the swimming pool area is really a great advantage there. I would like to thank all the staff members. Everyone was very nice and helpful.

I like the area, it's very near to my favorite shopping area and the place is safe and quiet. Thank you so much Avenue Suites.

Room was noisy, little amenities, slow hot water shower for bathroom use, slow bathroom water drain

Dirty nasty hotel. Broken everything, bugs etc and they won’t let you check out early

Check in was disappointingly long despite having called the hotel an hour before arrival!

Albeit having booked an expensive executive with 2 full double beds, they charged another 800 for my kid (8years),despite of advertising everywhere that they do not charge for kids with parents. Then when using the in-house pool (advertised also as free) they charge again for using it. When they tried to charge me 50 peso for a third towel for the already charged kid, I protested loudly and the room service attendant just gave it free. This is the worst money trap I experienced in over 40 years extensive hotel travel and spoiled the entire stay. On my rightful intervention of all those hidden charges they just have blank faces and a standard "sorry, but it's policy" at the reception, a manager was not available.

Overall, I had a great experience with the (AS); staff was incredibly helpful and a big shout out to Kyle for all your assistance. I appreciate you. Thank you!

I booked this hotel for 2 nights in order to go to Philippines Bureau of Immigration for a visa renewal. The B.I. offices are less than a 5 minute (easy) walk from the hotel, which along with numerous restaurants and several convenience stores, as well as close proximity to Ayala Mall make it nearly an ideal location. Unfortunately location is about all this property has going for it. On checking in I was told that my room had been booked through Expedia, though I had booked it through Hotels.com. The result was a downgraded room and not the Superior Deluxe room I had paid for. Any amenities (breakfast, pool use, etc.) would come at a surcharge (i.e., pool use = 2.50PHP/5.00USD per person, per day). The staff member checking me in either didn't know why this change in booking had occurred or wouldn't tell me. She was completely indifferent, other than specifically quoting me the add-on charges. The room itself was a bit "rough" and could definitely have used a facelift, or at least a coat of paint and a good scrubbing. The bathroom shower stall had glass doors but the bottom third of the panels were so coated in soap scum that they were opaque. Grime, soap scum and rust all around the base of the shower. The second day of our stay the single elevator failed, so it was 5 flights of stairs to get to the room. Management does not seem to be very involved in what is happening at this hotel. Very disappointing. Poor value for the amount charged. Will not rebook here

NEVER GOING BACK TO THIS PLACE! 1. Found DEAD cockroach in between the bed and bedside table! 2. Jumping SPIDER on the bed sheets! 3. They downgraded our room from deluxe w/ 2 queen beds to room with 1 king bed! 4. Told us we don't have breakfast included for our stay when we paid extra for the "free breakfast". Had to email them our booking itinerary to prove them as they "weren't seeing it on their system". 5. We had to pay for using the pool! We picked a room with a pool view, but I guess you pay extra for the view! Php200 per head if you want to swim. They come at you every time you're in the pool just to ask if you've paid to use the pool! 5. You guys downgraded us to a cheaper room with less bed, and you wanted to charge us extra for asking one pillow!!! Only thing good in that building was the spa. Not sure if it's affiliated with the hotel but the spa experience was great. The staff were kind and did a great job with our massage and pedicure sessions.

NEVER GOING BACK TO THIS PLACE!1. Found DEAD cockroach in between the bed and bedside table!2. Jumping SPIDER on the bed sheets!3. They downgraded our room from deluxe w/ 2 queen beds to room with 1 king bed! 4. Told us we don't have breakfast included for our stay when we paid extra for the "free breakfast". Had to email them our booking itinerary to prove them as they "weren't seeing it on their system". 5. We had to pay for using the pool! We picked a room with a pool view, but I guess you pay extra for the view! Php200 per head if you want to swim. They come at you every time you're in the pool just to ask if you've paid to use the pool! 5. You guys downgraded us to a cheaper room with less bed, and you wanted to charge us extra for asking one pillow!!!Only thing good in that building was the spa. Not sure if it's affiliated with the hotel but the spa experience was great. The staff were kind and did a great job with our massage and pedicure sessions.

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Wifi was weak during our stay; our check in was delayed by 20 minutes because they still have to verify our booking.

Staff were not helpful or attentive Wifi by the pool did not work

Staff were not helpful or attentive Wifi by the pool did not work

Called counter several times for room services. Restaurant food was great and services were prompt. No refrigerator available.

It's always nice to get away and stay here a couple days. The little guy loves the pool. The new gym is nice.

It's always nice to get away and stay here a couple days. The little guy loves the pool. The new gym is nice.

This place is Great. Very clean and had great amenities

The hotel was ok. Only problem was the parking.

The hotel was ok. Only problem was the parking.

It was clean, staff was nice, pool was extremely clean, water was balanced. Food was ok. The lounge was under construction while we were there, but overall was a great experience

Okay, under construction

Entire pool area smoking, not good for kids and family. In accordance with the RA, they are not in compliance. Had snacks leftover from the ferry ride over, tried to charge corkage lol! Management is non existent, Faith and Kim at front desk very unhelpful. Do not stay here -

convenient

The hotel does not acknowledge negative feedback. Only wanted to be praised. Room 209 - NO FRIDGE, NO HAIRDRYER, iron/ironing board - you pay 100 pesos per hour. They keep forgetting your daily complimentary water. If you ask for cold water, you pay corkage fees. There is no closet to hang your clothes, not a single drawer to put things safely. Room has a bookcase kinda shelves. I guess that is where you stash your clothes or just leave it in your suitcase. Very poor value for money. We stayed for 6 agonizing days here. Aircon is very noisy and may have contributed to my sickness because it flows directly onto your head and chest. The hallways has no air flowing at all and as soon as you get out of your room – you inhale the very hot air. Staff are quite pleasant but the hotel is poorly equipped. You might as well stay in your neighbor’s house and rent one of the rooms. There is a kettle in the room but the tap water is yellowish-brown (same as shower). How can you boil that? Most of all – only mirror is in the bathroom. When one is getting ready, you can’t use the mirror when another is having a shower. Nowhere to hang handtowels. No facetowels provided. How can a hotel not have clear water when even the poor people have clean and clear water supply in their homes?

bed, very soft...