Everything was awesome except the hotel fees. The fees was more than my room.plus I never seen staff nor needed or got help from them. I'm not saying staff wasxbas

The hotel fees was more than my room

Nothing

Could not swim, Vacasa said water wasn’t included

Not much to like from the minute we walked into the room.

Customer service was very bad. Took hours for response, 12 to 14 hours for a returned text and no returns for phone. Customer services were aware of issues with the room but yet still rented out the room. At least they were willing to take full responsibilities if my kids were to roll off the bed because it was broken and lopsided. Broken beds, stiff hard mattresses and NOTE ROOMS DO NOT INCLUDE WATER PARK PASSES. Wasted my entire day and ruined my kids spring break vacation. Stay away unless you to are looking to waste your time of day here. Highly would not recommend to anyone.

I likes the value befor the Booking,com additional.fees were added

The odd smell and a broken box spring on one of the beds. I was told it will be fixed after we checkout...?!?!?! When I booked The staff assured me that the pool use was included When arrived I had to pay additional.$100 a day to use the pool!!! Outrageous!!!