Direct beach access, cabana room, flexibility with arriving late by one day, appreciated friendliness of staff, always willing to accommodate and taxi service was easy and very reliable

Slight issue with booking one attraction where not enough time provided by hotel staff but was accommodating to solve the issue and refund

My teen daughter had to overnight in Antigua as the flight to her final destination wasn’t until really early morning the next day. I got a little fright as I thought the hotel double charged her, which meant she paid quite a few hundreds (in USD) for just a few hours stay. The hotel was absolutely incredible in responding to my concern. I communicated to them from the Booking.com app from England whilst my daughter was at the hotel in Antigua. They responded asap via the app and also rang up my daughter at the room to talk it over. The manager also personally messaged me on the app. It all turned out to be a misunderstanding which was very quickly and easily sorted. The hotel also offered alternative ways to charge us for the room. So they were very proactive in helping us. Not only was the hotel, garden and pool absolutely stunning (very true to pics), but the management and staff were amazing. Also they were able to book a taxi for her really early in the morning so that she could be on time to catch her flight. I highly recommend this hotel for those looking for an excellent experience and peace of mind.

Quiet, friendly staff, especially in the dining area

This was my third visit. The food was fair. I missed the buffet, gone because of Covid. The vegetables were very fresh and crispy this trip, but the seafood choices were limited and bland. I also preferred coffee in the room. The towels were not fluffy, very thin, almost threadbare. The king bed I requested was two single beds pushed together- Not the same thing. The bathroom was very small, definitely not for two people. The bar staff and the Rum Punch was exceptional. It was nice, but not as nice as past visits.

Check-in was nice and personal.

Everything was ok

Staff are amazing

Wi-Fi was not good

The staff were AWESOME!!!! As in all other reviews, the staff made the place and my stay. Very pleasant, accommodating. The young lady at the bar finally warmed up to me on my last day, lol. Damon, the food and beverage manager and all his staff were the best!

ALL INCLUSIVE SHOULD MEAN ALL INCLUSIVE!!!! I have been to 12+ Caribbean Islands and when I have stayed in an all inclusive property I have never experienced limitations on food and drink choices, highly disappointing and would be my reason NOT to recommend or stay at this property again. This was also one of the more expensive all inclusive properties I have stayed at--absolutely NO value for the money.

Staff were obliging and happy. Quiet at this time of year. Food was very good for all inclusive. Accommodation a little tired but had a nice Caribbean feel to the main building.

sea grass.

location, facilities and the breakfast included were exceptional. the staff was very helpful and made me very comfortable.

wifi connectivity was a bit spotty, no cable tv in room, warm water in shower was hardly available.