El Carmen Hotel
El Carmen Hotel
About this hotel
Situated in Antigua Guatemala, this attractive hotel for $53 per night is a great choice for your next break. El Carmen Hotel is located in central Antigua Guatemala and it offers 24-hour front desk service, free WiFi access and shops on site.
Amenities
Air conditioner
Pets allowed
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
TV
Wheelchair accessible
Garden
Family friendly
Map of Antigua Guatemala
Reviews
4.2/5.0
Excellent(641 Reviews)
100% verified reviews
3.0
El agua caliente no funcionó, nos pasaron de habitación y fue el mismo problema. Las sábanas olían a humedad y por la forma del hotel, cuando las personas entran hay mucho ruido y no pudimos descansar.
10.0
Great customer service. Clean facility
In order to contact staff had to use WhatsApp
10.0
The included breakfast was phenomenal! The staff was friendly and helpful. I have never had such comfortable bed, bedding and pillows. I would have taken it home if possible! The room was large, clean and up to date! We will definitely be back!
A little noisy in the morning but nothing that would keep me from booking again.
9.0
The hotel was very centrally located and the breakfast was amazing with amazing views.
The shower did not really have any hot water. You had to run the water for over 10 min (what a waste) to get room temperature water.
1.0
Roof terrace restaurant and breakfast portion
1. Could not check in on time despite dropping bags 3 hours earlier and being allocated a room.
2. Smallest hotel rooms ever.
3. Gamble if you get hot water.
4. Awful internet
5. Cleaner left my door ajar. Could have been robbed.
6. All fruit and vegetables served for breakfast (not platinos) came from a tin.
7. When asked for a manager there was never one available, perhaps why the hotel has such poor service.
8. Trip desk is super overpriced. Bus to Mexico, $100, agency in town $60.
10.0
Nice room and nice roof top restaurant with view.
Property was doing maintenance early in the morning so it was loud
6.0
The hotel is great. All the amenities, location, and rooftop patio are all amazing.
Early morning construction noise in the room next door - The first hotel I stayed at in Antigua did not have air conditioning, and I found it too hot to sleep. Exhausted, I booked a night here, since they had air conditioning. At 7:30 in the morning I was awoken to the sound of construction in the room next to me (and I think maybe the roof above me too). It kept up all morning. I'm not sure what El Carmen could or should have done before I checked in, or after I complained when checking out, but obviously this was a big problem for me.
10.0
Beautiful property! great views from the terrace 😊
the shower takes to long to get warm but not a big deal because the weather was hot.
6.0
The location was amazing, rooftop bar was cute. Very friendly staff till a certain point.
The AC unit in our room was dripping cold water directly onto my friend's bed/pillow. On our last day a sizeable golf-sized piece of ice fell down from it and could have hurt my friend. Told staff about it and they did not seem to care. Before that moment, the staff had been very great.
10.0
the decor of the room and the hotel were beautiful! the staff was kind and helpful. the location was great!
I liked everything
10.0
In center of Antigua, can walk to anything, great rooftop restaurant
8.0
great breakfast!
no windows in room
10.0
The hotel was in the perfect location. walking distance to everything! The bed was comfortable, the rooms are clean. The restaurant was delicious and great service all around!
8.0
location, staff, cleanliness
horrible lighting, no chair in n the room, no full length mirror, could not get the tv to work
9.0
great location. beautiful rooftop.
7.0
The location is great and in the center of everything. There’s a restaurant upstairs. There was an AC in the room and the staff were very kind and attentive.
The room is a lot smaller than the pictures make it seem, you can barely walk into the bathroom and close the door behind you. You can hear everything through the walls.
9.0
it was very clean
the water filters in the rooms appeared dirty (was the only thing not clean)
3.0
location
somehow staff gave my suitcase to stranger people when they was leaving for different places- I totaled understand mistake but they laid to me ab it saying that someone left with the key for the room where baggage was kept. lucky i had airtag in my bag and i was able to see the location of my luggage and when i seen that was in airport area i had heart palpitations. I have ask manager when bag will arrive and he laid again saying in 5mins, i have asked him to call driver and check where is bag right now. Manager wasn’t that brave to come out from office talk to us ab and explained what happened instead he was sending reception staff. The girl said to us we can have anything from restaurant/bar so in the evening still waiting for a bag we went for something to eat-nothing crazy and waiter said its supposed to be just drinks for that inconvenience.
we waited 5hrs for suitcase to be back in hotel.
rooms smelling of terrible chemical products-which will effect your lungs or mustiness. If you can avoid this place.
on check out another manager was having issue with towel which i have used. i have red hair so every time im washing hair dyer is coming off but this is just matter of washing.
perhaps hotel should advertise that they not happy having people with colored hair.
overall bad experience with extremely bad customer service.
avoid avoid avoid
7.0
The ambience, it was quiet at night so it allowed to sleep well.
The daily cleaning was not done up until late in the day.
8.0
Property overall was very quaint and terrace had great views. Breakfast was awesome and staff were very friendly. Location was perfect as it’s right in the middle of the town
the room we stayed in was very small, and wished there was more space to move around. Also, some rooms had a very musty/mold odor. if you stay in the first floor, you might be exposed to a lot of noise from outside and other guests/lobby.
10.0
As usual the professional friendly staff always ready to satisfy my needs andnlisten my sugestions
There were a couple of room and restaurant situations that I talked about it with the MOD, that I am sure management will take care of and improve them.
6.0
the rooftop view
breakfast wasn’t that good but with wide variety.
our room was tiny and smelly and the only window was to the hallway…
6.0
Good location, excellent included breakfast, parking included and pets welcome, but overpriced.
Front desk staff are courteous, but two different employees on different days had issues calculating the bill.
Rooms are comfortable, but the walls are paper thin. We could hear entire conversations on both sides of the room. Not easy to rest if you’re a light sleeper. Given the price, I would have expected better soundproofing.
10.0
the staff is so wonderful and helpful
liked everything
8.0
location, cleanliness, and friendly staff.
noise
FAQs
How much does this hotel cost compared to others in Antigua Guatemala?
The average price for a rental in Antigua Guatemala is $54 per night. This rental is $1 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at El Carmen Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is El Carmen Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at El Carmen Hotel?
We found 11 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, smoking allowed, and parking.
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