قربه من الخدمات مثل المول والمغسلة والمطاعم الخارجية وايضا السبا والمسبح

الحمام خصوصا في قسم الجناح مكان الشطاف بعيد عن الاستخدام فاضطررنا لاستخدام الحمام الاخر / الاثاث قديم ومستهلك جدا ومن الضروري التجديد

Always near deira and easy access to airport Lots of things to do around hotel

2 lifts

Gg

Service

Location, comfort, big room

Location, reception staff and restaurant service

Drinking water was charged in the room..when finished you have to pay for.. Water should be included in the room reserved

Excellent staff Excellent for everything

very near to metro and with direct access to the mall

.

Need more cleaning service

Housekeeping is not wel to need more active

Location and facilities and staff Connecting with mall Valet car staff

Nothing

Location was superb. Staff were generally pleasant.

Staff deciding to clean a room next door at 345 AM! Room provided was the wrong view to the one I had booked, was also given a smokers room when I asked for non smokers. Also the views advertised are non existent.

Great hotel, great location, well maintained, very clean. Definite place to stay at!

Great location and marvelous facilities.

Nothing

This was a lovely second time at this hotel.

The additional bed provided was not comfortable. U could feel the springs on my back. There were stains and marks of the door, headboard.

Absolutely beautiful in all areas, room was great.

We booked for 3 in a suite but I had to call twice to get a third bed and there wasn’t towels or enough coffee, tea, glasses or mugs for 3 people.

lobby and room both very good

Location was great near all what I need specially algurair mall ,metro main station & food places . The hotel very clean & staff very helpful We got shuttle. bus to the beach And we got early check in as soon as we reached the hotel . Thank you team it was very good experience

Very clean spacious room

delayed response when calling reception or room service. reception not at ground floor but at higher floor, so need to go for two elevators.

food is good

small gym and small pool

good food

small gym

I didn't even get to like as they've cancelled my already confirmed booking.

I have booked my room submitted my credit card details as usual and received the booking confirmation from booking.com. That's exactly the normal process and most of the time you pay at the check-in desk upon arrival. My arrival was around 3am, I have taken a Taxi from airport all the way to the Hotel and only been told we have no booking for you and it was cancelled as we've tried to take payment. Modern day banking has extra security features meaning they can't allow anybody talking money out of your account without confirming the transaction. The receptionist told me, they're fully booked and there's nothing he can do for me! This is now close to 4am and I had to make some other provisions and look for nearby hotels. No customer service!