Great view of the falls

Expensive off-site outdoor parking

the view

cleanliness

Location was convenient . Bed was very comfortable. Walkway to casino was nice .

Parking on site is kinda forced upon you for an $80 charge . Elevator waits were in excess of 25 minutes . Room was worn out and dated . Carpets torn lights broken.

On a floor with the pool and the room smelt like chlorine

We requested a Falls view and we had a good view of it. We liked that we could go to the Casino, restaurant and the concert without having to go outside in the unfavourable weather.

Underground parking was very tight.

Clean, high floor had great view, infinity pool had beautiful view of both falls, across the street from very nice casino

No wheelchairs or mobility scooters for rent, need to be able to walk at least to casino to get one however you’re not allowed to bring them back to hotel, expensive, everything has a price tag, room service alcohol super expensive, had to get pizza delivered because hotel food service closed so early. Parking outrageously priced.

The location and views of the falls were spectacular! Centrally located in downtown Niagara. Walkable to many shops, restaurants, attractions, and of course, the beautiful Niagara Falls. We stayed on the 24th floor, room 57. We had views of both the American and Canadian falls. When we arrived the curtains were drawn, which made seeing the view for the first time that much more dramatic when we pulled back the curtains (The images posted along with this review do not do the view from the room any justice). The 2 room falls view suite was spacious and clean and very welcoming. Large bathroom with separate water closet. Although we did not use the jetted tub, it had a window with a curtain that could raise or lower so that you could bathe and still view the beautiful scenery. We did not have any issues with elevator wait times as other guests had mentioned in other reviews and this was during the eclipse event, so the hotel had a lot of guests. We ate dinner at the Falls View restaurant and food was delicious (a bit on the pricier side, but we were on vacation, so indulged) and, of course, had sweeping views of both the American and Canadian falls.

There was a slight inconvenience when trying to drop our bags off at the bell hop desk before our room was ready. We stood in a growing line for almost 30 minutes before anyone came to the desk to help everyone. It was a busy period due to the eclipse, though.

None. Staff is rude, service is bad. Room is small and old. Worst thing is check in and check out time extremely long. And the staffs try to avoid giving invoices if you book from booking.com

Staff are rude and not professional. Waiting time to check in and checkout took an hour which is not acceptable. Staff refused to give invoice because we book the rooms from booking.com. Where in all other Hilton hotels, we got our invoices with no problem. The view to the falls is blocked by the big casino building. So to me it’s a deception to name and describe the room as falls view.