It was nice and neat and front desk attendants where nice

It was a very nice hotels, my second time there. the only downsize I didn't like the fact that it is pet friendly.

room was great , pool we could not rate as forgot our swim suits

there was actually nothing that was unsatisfactory

The room size was good. Although I didn't use it, the hotel has a pool with a slide.

a) I changed my dates of stay once, so when I actually arrived, it seemed no one could understand who I was and for what dates I actually booked the room. After 30 minutes of struggling with the system, the reception manager was able to sort things out, although for some reason booked me as a solo traveller while I was there visibly with my partner, which led to a further confusion next day at breakfast. b) The room, compared to other 4 star hotels I have been to, would be at the very bottom, quite outdated, a bit smelly, mixed up hot/cold water etc c) The breakfast was unexpectedly very limited in terms of choice, no veggies at all, everything they could offer stood on a 2 meter long table. And, of course, a cherry on the cake, at the end of your breakfast they ask for tips (really??? for what???). The last thing is probably not about this particular hotel, my friends tell me the whole tips thing has gone crazy in Canada.

Very clean and attractive.

Water pressure is low in shower Need to offer different types of pillows

It was nice to have the pool and slide available, the beds were comfortable.

Our room wasn’t the cleanest. Bathroom floors were dirty and spots on the chair. There was no available trolleys to bring in our luggage and the restaurant in the hotel was very expensive.

Did not have

The Dogs Blazer & Duncan it was so nice to be greeted by them It made me so happy and calm I felt like I was home . The staff was wonderful smiling and helpful. treated my granddaughters with just as much respect as myself This was very appreciated nice and clean

the vents this was my only dislike , I was a cleaner in my very years and this is one of my go to first we had to clean them at least twice a year

Staff were friendly and helpful. Restaurant food and staff were good

Room had a stale smoke smell. Bedding, towels and toilet tissue were scratchy. Heating fan was noisy as was the toilet flushing. Toilet was too low especially for seniors.