They neglected to make up my room

Manager refused to compensate me for not making up the room

Location is good， Big room space Comfortable beds Clean bathroom Clean room

No

The size of the room was perfect

A bit of dirt under the sofa

I liked the friendliness of the staff. The hotel was very clean and nicely decorated. When we asked for a second chair late in the evening, it was delivered instantly. The waiter Anton made everyone in the restaurant feel special and welcome.

As a European, I have trouble with Canadian food, which is not the hotel's fault. Especially the lack of fresh fruit (except for the standardized hard melon cubes) and vegetables as well as the huge amount of salt, sugar and artificial flavors were troublesome for someone who mostly eats fresh and organic food at home.

Didn’t eat

Front desk made key for our room to some other person and he came in our room . We complained but no one responded. How tendon person come in my room . Very poor service.

The hotel staff was very friendly. Our room was nice and spacious. Hotel was close to everywhere we were visiting. Great buffet breakfast and also has a Starbucks.

Parking was difficult when we returned at night. My husband had to drop me and the kids off while he drove around to find a parking spot.

Good location. Clean.

The fact that you could ask for and get hand towels but not face towels at the same time. Then housekeeping never came around to provide those face towels. My husband had to go down to the front desk to ask for them to be brought up to our room. When that didn't happen my husband had to go down to the front desk for a second time and waited right then and there until they gave it to him. This makes you wonder why you're being charged a daily $10 Amenity Fee and what that's actually supposed to cover. Re: checking-in. Knowing that the parking lot out front was full and that we would have to use the underground one around the corner, it would have been helpful for the front-desk to have pointed out that there was an elevator from inside the parking garage that would connect into the hotel. While the signage exists, it is not visible from all parts of the garage.

The location and services were generally good

The room cleaning services and payment arrangement were disappointing. We found human hair with new towels and the replenishment of in-room consumables are inconsistent. The hotel held a deposit and charged us in the end were disorganised. They didn’t properly inform us of the arrangement and the return of deposit took forever

amenities were great. great room size in the premium king bedroom with sofa

garbage left in the corner beside the sofa bed. ran out toilet paper with no refill

Dinner was good at the restaurant. (Not a great location for it as it’s set too far back)

I feel the price is too high for a one night stay - just because it’s the summer? Not worth $400

Good location, restaurants in area, there is an upgraded tower and an older one, we stayed in older one and it was good, clean, did not feel dated. Starbucks in lobby. Staff friendly and accommodating. Indoor Pool was working too,

Hotel caters to sports teams so it was a busy lobby with parents-and kids who were just hanging out when we checked in, very loud. We were able to get a room on another floor and it was very sound proof. No parking in front as it is a busy mall but private parking in the back, safe for your vehicle.

Staff and main floor layout for convenience

It’s quite large!

Good location, spacious reception, and neat rooms and facilities.

Parking was too tight and sometimes it's filled up with cars not able to find parking. The tightness of the parking spaces caused my car to be scratched.

Location

Room was not clean. Toe nails in the tub and hairs in shower. Stains on couch and carpets

Very good

The room was a good size with very comfortable beds . The staff was very friendly and helpful. The gym was a good size with good equipment. We also really enjoyed the pool and having access to the racket club.

The on site restaurant was ok, the staff were friendly. However the price point was a little high for what we had which was breakfast, especially when there are less expensive but just as good. Nice to have was the Starbucks on site for a quick coffee!