Hilton Garden Inn Chicago Downtown/Magnificent Mile
Hilton Garden Inn Chicago Downtown/Magnificent Mile
About this hotel
Nestled in River North, this lovely hotel for $104 per night is a great choice for your next trip. Just 2 blocks away from the shops and entertainment on the Magnificent Mile, this hotel is located in Chicago’s River North neighborhood and features an on-site restaurant, 24-hour business centre and fitness centre. Free WiFi is available.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Balcony / Patio
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of River North, IL
Reviews
3.7/5.0
Good(1,988 Reviews)
100% verified reviews
10.0
It was perfect!!! Awesome location and parking was right next to the hotel.
Nothing!
1.0
Location was great, room was the typical hotel room
WiFi was down at the time. Out of the property’s control. Had some payment confusion, concierge was kind, manager was abrasive, rude, and not at all helpful. I had unanswered questions, and during my conversation with the manager he told me “I am considering this matter resolved” and walked away.
4.0
The room was spacious and nice. Excellent location.
Unfortunately, I was overcharged for my stay. Since the check-in, they did not tell me the total price I would pay for my reservation (2 rooms for 4 people), and the communication was very confusing. When I checked out, the staff charged a little bit more than the price of my reservation saying that was the correct rate. After that, I tried to contact Booking.com to complain and they asked me for a lot of documents, like my credit card statement, receipts, etc and I sent everything more than once. Finally, they asked me for a receipt with the total price but since I booked 2 rooms the hotel gave me 2 receipts. I tried to contact Hilton Customer Support a few times and they were unable to provide the receipt the same way Booking.com was demanding.
6.0
The location and the view.
the pool was so small, it looked like a kid pool and not for a hotel. I was highly disappointed, likewise with the gym.
6.0
Property is conveniently located and relatively clean.
Staff was not very friendly. We tried to check in an hour before our check-in time and they told us they would be charging us an extra $25. Although I understand that this is their policy, it seemed a bit ridiculous considering it was one hour out and the rooms were clearly ready. Their baggage room only holds baggage until 5 pm which is very inconvenient if you have them hold your bags prior to your check-in time and have plans until after 5 pm. For a hotel these both seemed a bit ridiculous.
8.0
The room was great and tidy, there is a restaurant downstairs and shops nearby. The location is very good.
The restaurant staff are great but the lobby staff looked like they didn't want to be there. Not much eye contact or a smile, we found that unusual for a front desk.
8.0
Location, cleanliness
Parking is very expensive
5.0
location
street noise heard, hit my knee three times of the bed corner, paid water, cold inside and noisy heating, one blanket for two people. heavy odor in lobby and elevator.
7.0
La posición. Muy céntrico, todo quedaba cerca
No limpiaron todos los días, solo hasta que le dijimos. Solo habían dos botellas de agua y éramos 4 en la habitación
8.0
The view was great, rooms clean, staff superb and Webber Grill on the lower level
Room was kind of small
8.0
Location is great, offer a pool and a bar in the lobby
Pool is kind of small and their website says they offer valet for $62 a night and they didn’t and it was the same price for you to park it yourself. Feel they should give you some money off since you have to self park.
7.0
La ubicación es muy buena.
No te hacen el aseo diariamente y no te cambian las toallas
1.0
There was no water in my room. The beds had bugs…i was “kicked out” at two pm…and my toiletries are still in the hotel. I demand all money credited back asap.
Its vile.
8.0
The room was clean and comfortable. It was a great area for access to restaurants and shops. The staff was very nice. The lobby is nice, although not too big. The hallway was quiet and we did not hear any noise from other rooms.
Even though we were on the 20th floor, the street noise was loud. Sometimes we could hear voices of the people outside. Parking was very expensive even though the website said it would be $40 a day, it was more. Didn’t like not having a valet. We had to drive around the block to a self park.
1.0
Nothing, nothing
Very unprofessional, I checked in the room, but never made it to the room they very very racist.
8.0
Location
air conditioner is too noisy
8.0
Great location!
Bathroom door wouldn’t close all the way. Soap dispenser in bathroom was empty and/or didn’t work. We asked for replacement but were just given a bar of soap.
8.0
Staff friendly and helpful, room well equipped, like the bathroom soap, shampoo, lotion facility, location very convenient, bed comfortable, but they still haven't fixed the 'frame sticks out and bashes your knee if you get too close' problem which has been constant for many years!
More clarity over early check in fee, more clarity over the room servicing arrangements - slightly confusing mixed messages.
4.0
Good location
The staff seemed like they had an attitude and weren’t very informative. The noise from I’m assuming construction was very disturbing.
8.0
The room and of Couse lobby was very clean, which makes you happy while entering the room.
There was food item in ice jar, which was not cleaned before we check-in.
6.0
Its in downtown Chicago.
There was no dedicated parking space for hotel guests. Had to pay extra $65 for parking.
3.0
I didn't really care for it. I left a day early even though they didn't refund me. The room was really small and dark.
The room was really small. I left a day early without a refund and the motel charges $60 a night just to park.
8.0
Excellent location, comfortable room.
Loud neighbors, toilet was clogged
10.0
Customer service!
7.0
Friendly staff
Parking is expensive and tricky.
1.0
Location was good but that was it.
I received a dirty room which I had to get a new one. But then my second room had dried blood on the sheets. The second set of sheets was also dirty! Not to mention it took 45 min to get the second set. But what really did it was the hospitality. The office manager Jose claimed to be the manager of the hotel and basically brushed my concerns to the side with a ton of attitude and then answered his cell phone as I was in mid sentence talking to him. He said "sorry, but I dont know what you want me to do." Worst service I've ever experienced in a hotel room. I will never stay here again.
8.0
location perfect
FAQs
How much does this hotel cost compared to others in River North?
The average price for a rental in River North is $189 per night. This rental is $85 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hilton Garden Inn Chicago Downtown/Magnificent Mile. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hilton Garden Inn Chicago Downtown/Magnificent Mile. Enjoy the water!
Is Hilton Garden Inn Chicago Downtown/Magnificent Mile pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hilton Garden Inn Chicago Downtown/Magnificent Mile?
We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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