The Palmer House Hilton

The Palmer House Hilton Hotel in Chicago

The Palmer House Hilton

About this hotel

Nestled in Chicago, this charming hotel for $101 per night is a great choice for your next break. Just 1 block away from Millennium Park and the Art Institute of Chicago, this historic downtown hotel is located in Chicago’s theatre and financial district and offers on-site dining options, a modern business centre and spa services.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Hot Tub / Spa

Wheelchair accessible

Gym / Fitness Center

Family friendly

Map of Chicago, IL

Nearby attractions

Museum of Science and Industry, Chicago

6.62 miles

Reviews

3.7/5.0

Good(917 Reviews)

100% verified reviews

8.0

Apr 2024

Wonderful hotel, right near the Art Institute.

Lovely hotel. Loved the art deco and the history.

It's an old hotel, so don't look for things to be brand spanking new.

1.0

Apr 2024

I had booked a three-night stay but had to check out just six hours after arriving with how unclean and uncomfortable th

Completely nothing

Not clean, not maintained and very outdated

8.0

Apr 2024

no microwave or fridge. and restaurant closes.

location and historic significance.

No breakfast for the price, I’d rather stay in a holiday inn.

10.0

Feb 2024

Boutique hotel with amazing history. Great price

Absolutely stunning

N/A

6.0

Feb 2024

I wanted to like it but it wasn’t clean and the pricing was deceptive

The history of the Palmer House is undeniable. The ornate decor and lobby was beautiful.

The room wasn’t very clean. The wallpaper was peeling, the shower grating was caked with dust, and sink drainage full of black debris. The person who checked us in was unable to explain the $25/day required resort fee and how that was charged (which was included in the Booking.com payment, but the person at reception said it was an additional $75 charge). There was no way to opt out of the resort fee which had to be used to purchase things within the hotel, but also didn’t roll over between each day. This left a really bad first impression. The fridge was unable to be used in the room because it’s full of weight sensor mini bar items and no room for personal use.

7.0

Feb 2024

还行

餐厅的食物和服务很好

办理入住的人员说的不一样，一开始说每天能免费提供两瓶矿泉水，后来又说不行

6.0

Dec 2023

In Ordnung.

Historischer Bau, perfekte Lage am Wabash.

Schlechter Service Kein telefonisches Durchkommen, roomservice kam nicht trotz Aufforderung.

10.0

Nov 2023

Superbe hôtel en plein centre du Loop.

Superbe Hôtel, parfaitement situé dans le centre de Chicago (Loop). Chambre spacieuse et confortable. Magnifique bar avec wifi. Petite boutique de snacks ouverte tard le soir et Starbucks pour le petit-déjeuner au rez-de -chaussée bien pratiques. Salle de sport magnifique. Je recommande les petits déjeuner servis au restaurant bien copieux.

7.0

Oct 2023

Old Hotel with Clumsy Charm

We got upgraded because we were getting married the next day. They took our luggage up to our room! The lobby was very beautiful and stayed open for a night cap.

It took almost an hour for us to get checked in. Then it took another 30 minutes for the luggage to make its way up to our room. There's also some hidden fees - a "$25 credit" at the spa and the bar/food that's actually just a $50 charge they add to your bill regardless of whether or not you use it. We were upgraded to a room that was down three different hallways, with the tiniest bathroom. You couldn't open the door and have someone standing at the sink. Don't believe the photos in terms of room size or amenities.

10.0

Sep 2023

Perfect for Ingmire family wedding.

Beautiful as always. My first visit was 1952.

Really small bathroom for our king room.

5.0

Sep 2023

It was a pretty building but we did not get the exceptional service we should have gotten for the price we paid

The building was pretty and the breakfast was good.

Customer service was poor and we were overcharged

10.0

Aug 2023

Exceptional

A beautiful lobby for drinks and snacks. Very comfortable room. Excellent staff. Great location.

8.0

Aug 2023

Very good

The Landscape

The approach of the employee at the check-in

5.0

Aug 2023

I would not recommend this hotel given the price per room.

Every staff member I interacted with was very pleasant and helpful. Many of the attractions I visited were in close proximity to this hotel making moving about easy during my stay.

The room looked dirty especially the bathroom. Also, the way the outlet was installed in the bathroom made it impossible to plug in the hair dryer 🤣 The bedding was not very plush… The furniture looked stained! On my first night I ate at the Lockwood - mushroom crostini - and was sick later in the night. Could be a coincidence but 🤷🏽‍♀️

5.0

Aug 2023

Location was excellent

I reserved a Room with a King bed, but my room was not available at check-in, they offered us a room with a queen bed and a roll out bed, but the extra bed was not brought until a day later, and we had to sleep in a queen bed our first night. Only and after 5 phone calls to guest services and one visit to talk to the lobby staff the extra bed was delivered, the queen room was small and could barely fit the extra bed. Restaurant closed too early.

9.0

Aug 2023

Relaxing and accommodating

Older style architecture

It’s a bit too old

10.0

Aug 2023

The perfect place to stay for Lollapalooza

Stunning architecture

10.0

Aug 2023

Exceptional

Everything

6.0

Aug 2023

Honestly stay elsewhere, over priced and it’s the bare minimum

It was super close to the festival we attended ( Lollapalooza )

They told us we would be upgraded to the executive with 2 beds but they were supposed to be bigger as I had my sister with me and we originally had a 2 bed booked. Anyway we go to our room and it’s a king size single bed. We asked about it and they said they had no more 2 beds they could give us. The price we paid for what we got is pure scam

4.0

Jul 2023

Beautiful old building in a good location but rooms need renovations

beautiful historical building, lobby area has impressive ceilings

rooms are small and badly in need of renovation. One of our party had their wallet stolen out of her handbag on the back of her chair in the lobby bar

8.0

Jul 2023

Very good

The food was amazing! The facility smelled so good and clean. Best hamburger I e ever had was at palmer house!

Did not see much staff at all, the tablet navigator in the room wasn't charged so I couldn't figure things out. The room was alot smaller than I thought.

5.0

Jun 2023

We love the potential of The Palmer House but will probably chose a different hotel in the future.

We love the location! we also love how large The Palmer House is. The new pool was excellent!

We didn’t like that there were not fridges, microwaves, or coffee pots in the room. The rooms need updated. Our bathroom had multiple issues. The shower curtain did not prevent water from leaking so our bathroom flooded after every shower. The metal at the bottom of the sink was bent and coming off which was unsafe for our 2 year old. The toilet didn’t flush well. There were other small issues such as dust in the corners, dirty walls, and the carpet wasn’t vacuumed well.

8.0

Jun 2023

We love the Palmer House of old and my grandson found it enchanting, but a tiny room with 2 double beds was not worth th

it still has it’s beautiful historical charm

the elegance isn’t there anymore. The lobby is entirely chairs and tables for a bar. Loud music, too loud. First time I ever had to say yes, pls clean my room or it wasn’t done. This happened during the Pandemic, but now?

9.0

Jun 2023

Superb

Staff friendly, great location, beautiful property.

Checked in at 5:00 on day of arrival, were told that the room type we had reserved was not ready at that time but we could upgrade for an additional $35 per night. Not wanting to wait for the type of room we had requested we agreed to the upcharge. I do feel that the technique was a sales tool. The room type we had requested should have been ready at 5:00 PM.