Convenience in location and dining inside- very cold weekend.

Pool and hot tub were under construction

The location.

The room rates were to high for the quality that I expected.

The Room was clean, comfy beds, view was amazing

Internet was an upcharge, the gym/pool had an upcharge, breakfast was an upcharge. For $257 (for 1 night) i figured that covered the use of basic facilities. La Quinta and other "non luxury" places dont charge for use of on site facilities and breakfast is included.

I like the fact that I had a great view of the lake

The food service, the restaurants nearby that you could order through room service

Super friendly

The hotel itself was lovely, the location superb and the staff was great.

The beds were terrible. After the first night I could not sleep because I hurt so badly. The rooms were small but 'fine'. We had a pretty big ant infestation in the bathroom.

Good location

No room service. Bar closes too early

Location

Parking was high

Location

The staff was not on top of things. I checked in around 12 and was told check in would not be until 3 pm (which is fine, we explored the city in the mean time) but the problem was they said I would receive a text “around 3” when the room was available and that I would not need to come back in line to obtain my keys as she gave me my room keys without an assigned room at that point in time. Sure enough, 3 pm rolls around, we still do not have a room and did not receive a text and we’ve been in Chicago since 12 at that point. So, I had to wait in line and talk to the receptionist again to obtain a room and new room keys. Not to mention, other people who got there after us we’re being assigned rooms, so why did we not receive a text for a room, and why did we not get assigned a room until later that day? The next thing, was the trouble my friend had when she simply asked for a band aid due to her getting hurt that day. The staff was extremely rude and asking her detailed questions in front of people on how she hurt herself (almost as if they didn’t believe her or something) and asked if she was hurt on the property. She replied no and they continued to ask her that same question over and over again. I just have never experienced something like that for simply requesting one band-aid. She then proceeded to ask her “what happened and how did you hurt yourself and why do you need a band-aid” in front of other guests at the hotel that were present and that should not be something a guest needs to explain when it comes to medical care especially in front of other people. Lastly, upon check out I come down to return my room keys and requested a receipt. The receptionist then tells me they are doing an audit and cannot give out a receipt but will email it to me in the next hour. Sure enough, never got an email with a receipt. So I had to call later that day to have a receipt sent to me.

The room was spacious and comfortable and had an excellent view of the lake front

The bathroom was small with little room between the toilet and shower and not well ventilated (the upper window could not be opened)

Location

There was smoking smell.. I requested and paid for a lake view and never got it..there is 2 type of lake view rooms one is a real open lake view as described and the second is partly lake view with no privacy at all... they still charge the same for both rooms...not very ethical!

I love staying at this hotel - the location is great to get to the museum campus, Grant Park & Northery Island for concerts. I especially enjoy the pool & deck area at the fitness center

The bathroom was remodeled & clean yet no vent fan and would get quite humid

Almost everything was ok, only I think for the rate we paid the breakfast must be included

it’s right downtown

it need the rental bikes there

The location

The room, the price, and the manager, when we arrived bad service

yes, I like the property, good location

no cleaning room all 4 night, even we call to housekeeper and request to clean the room but no response

Had to call for towels the next day. Room not cleaned, had to put out my own garbage. Attendant on arrival not very pleasant but the attendant when leaving was okay.

Had to call for towels, room not cleaned.

Security at night

No microwave in the rooms. Facility/security deposit should be communicated before arrival. Cashless payment should also be made known. I traveled thousands of miles to get to the hotel for a conference and I can't access a room I booked because the hotel accepts electronic payment alone. Over a month and my money has still not been refunded

location was great, room was fine…

price for self parking…ridiculous! Small bathrooms, our view was terrible.

Room, lobby area and businesses, location

Better information on pool reservations - we didn’t know we needed a reservation the first time we went, but we’re luckily still able to get in.

location

the elevator, the security & safety, the staffs are not friendly. the cleanliness of the room need to be more attentive