Appreciative of the checkin process by security because we were late arriving. Hotel management policy for after hour checkin was notable. Suite was spacious, clean and more than accommodating. Front desk staff so friendly and helpful. Onsite marketplace, restaurant, outdoor grilling stations and 4 pools wonderful. Location, location, location. So many dining and shopping options right around the corner.

Nothing!

clean. loved being so close to the pool for the kids. not far from parking. loved the carts to get our things to our rooms.

needed more places to get food and drinks

We enjoyed the pool very much, but wish that our room was not right outside the adults only pool, as we have four kids. The room was comfortable and clean.

Cleaning services didn't come to our room at all during our 6 day stay, not even to pick up trashes.

Options of different pools, activity Centre and location. Very safe part of town.

Uncomfortable furniture, carpets and draperies were not clean. We had to wait 2 days to get a crib and high chair. Kids pools were not heated due to a broken heater; no ETA was provided for when to expect repairs.

the location was ok. The space we had in the villa for a big family was helpful.

The main pool with watersides was not heating and absolutely freezing. My kids couldn’t get in. the reason we booked this place was for the water slides. the staff insisted we were informed that the pool has been broken for 6 months. I was not informed until I showed up. It’s been broken since Nov 2022 and I went April 2023. There is NO food or drinks sold or served on the property Mon-Wed every week. that was our whole stay. It is a BYOB “resort”. I’ll say it again: there is no food or drink on the property 3 days a week! it was terrible.

the casita was clean, comfy, and had everything we needed for our stay. nice grounds and friendly staff.

the main draw for our family with small kids was the splash canyon pool. it was ice cold our whole trip. there were 3 other pools but 1 was 21+, another was chilly, so the 3rd was way overcrowded with nowhere to sit. the one restaurant was mediocre and overpriced.

pool heaters not working

The size and convenience of the room

The pool heaters were broken.

The large kitchen and spacious rooms.

Water pressure was terrible in the toilet and garburator wasn’t working well in kitchen sink. Dishwasher had rusted exposed bits.

Do not rent a unit that has a unit above. Every footstep and other noises were loud and made impossible to sleep. Also, HVAC system was extremely noisy. The Staff was unsympathetic and did nothing so we were stuck with our incredibly noisy unit for 4 nights.

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Great location and easy in/out/Parking. Our unit had everything you needed and loved the number of pools & amenities.

The shower/tub needs to be updated. Terrible view out any window in our unit.

Very clean and modern full kitchen very comfortable beds

Didn’t enforce the 21 older pool lots of kids in there. little noisy between walls

The game room was amazing! Everything was in working order and was really enjoyable.

A couple of the pools were not heated. Also, the pool where I was situated was an adult pool. I didn't realize that I needed to request a pool that is suitable for my kids.

large clean rooms with full kitchen, dining room, living room, and laundry machines. Two full bathrooms. heated adult pool and hot tub, mirrored family pool. And then a bonus pool with large slide and games room.

what a gem! We had a meeting at the Fairmont princess, and this was the closest hotel. We were pleasantly surprised with the huge two bedroom suite that was very clean lovely pools, and the staff were friendly and helpful.