The staff

No parking

It was in a great location, close to the lake and transport service.

It close to South Michigan Ave and the traffic noise is horrendous at night, especially during the weekend. It also had a train overpass to the rear of the building which is another source of night disturbance.

We liked the location a lot.. right down the street from Buckingham fountain, Grant party, millennium park and the bean! We walked everywhere to several nice restaurants and the Shedd Aquarium -and only half a mile from L-train subway station to go to Wrigley Field! Also liked the ornate older decor the building was beautiful!

Only issue was bathtub didn’t drain well after taking shower… very slow drainage.

View!! Service in suite nice and unexpected

Hall smelled damp. Outlets looked scary Toilet had issues Window treatments needed besides hard to open drapes Moisture in carpet near air conditioner

It was a great location and easy to find after the concert with the sign!

The check-in at 3 was AWFUL! They needed a better way of checking people in early because it was a mad house. The staff kept telling people different things to do. It was VERY disorganized! Also, the parking was outrageous! You have to park your car and it should be included in your stay!

The location.

You could tell the place was old because you could smell a lot of cleaner in the room, it was too strong. The bathroom had zero counter space and a slope in the shower so you had to be careful. The room wasn’t cold like we normally can make it at other hotels. $58 for overnight parking.

La vista sul lago Michigan

La reception non particolarmente efficiente e gentile

Location was convenient for downtown

Lack of internet for all devices in each room

I love the cosmopolitan mix at the Congress - from staff to fellow travelers - love hearing the different languages, seeing different people. Staff - bellhops, front desk are terribly friendly. It is truly a big city hotel - love the hustle and bustle - love the oldness of it - love the elevators!

nothing

Value / price and location

Buckingham Room did smell of cigarettes Big hotel so quite a few new staff who were a bit limited Hotel was a bit tired

We had a stunning view from our room on the 14 floor

We had trouble with temperature control in the room

Location was good.

Old, worn down very little staff.

Good taste and functional hotel.

great location & wew

rooms are worned

good location and comfortable large room

very tired hotel, needs maintenance and updating

Loved the view!!!

Parking cost too much!!!&

convenient clean

no free breakfast

location.

No parking. had to walk two block to park every time on top of how expensive parking was. Hotel was old and musty except for the lobby which was deceiving. Carper was stained in halls and walls dirty.

the AC was not on, so it was hot at night