SureStay Hotel by Best Western Santa Cruz
About this hotel
Situated in Santa Cruz, this lovely hotel for $83 per night is a great option for your next break. Located in Downtown Santa Cruz this hotel is 15 minutes' walk from many shops and restaurants. The hotel offers a seasonal outdoor pool and rooms with free Wi-Fi. Parking is free for guests.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
TV
Family friendly
Map of Santa Cruz, CA
Reviews
3.5/5.0
Average(373 Reviews)
100% verified reviews
4.0
Noisy and poor repair
1.0
Nothing
Nothing. It’s ran down. Needs to be completely refurbished. Pretty sure I had black mold in my bathroom area, under sink.
Oh and the rooms stunk so bad due to all the years of allowing people to get away with smoking in a non smoking room let alone facility, that dawned on me
9.0
Staff was very helpful and friendly. Room was clean and comfortable. Property was clean. Heated pool.
6.0
Clean and friendly
Beds are really cheap and hard
9.0
Courtesy
Boiler was out. Employee was courteous with help for a shower.
10.0
Good location and friendly staff.
5.0
Everything rather dated. Ice machine intermittent. Breakfast generally OK, but often items were not available every day. Bedroom clean and generally OK, but again everything dated--needs paint, adjustments, etc. Place is noisy at night and no staff on duty to monitor guest behavior
1.0
Rooms were poorly "remodeled", dirty walls and baseboards, blow dryers not working, plugs/outlets not working, dirty sink.
Manager was nice but appears to be the only person that works there - she needs some help.
Very questionable activity - Drug addicts staying on property, people trying to get into rooms without hotel keys and banging on doors past midnight, men taking "women" in and out of different rooms. Stock room nasty with items that hotel guests have forgotten left inside. Not enough towels, toilet paper or washcloths given. After hours maid enters rooms without guest permission.
Multiple cars double parked and/or parked in non-parking areas.
Pool advertised as being heated and it is not.
7.0
Easy to get to
A but run down- dirty ice machine
4.0
Mold
1.0
nothing
everything
2.0
Nothing
Where to begin?
Check-in time was up until 11:00 pm. I arrived at 9:30 pm and was met with a sign that read, "Be back at 9:45." To the clerk's credit, she was.
When I filled out the registration form I was asked for the license number of my car. I told the clerk that I didn't know it because it was a rental. She replied, "That should be fine. I've been here a year and have only had one car towed." Not exactly reassuring.
The room smelled, strongly, of disinfectant.
All of the lights in the room were BRIGHT; I mean, blindingly bright.
8.0
I love how the room looked, it was very comfy and clean. I would totally recommend it to someone.
Something that could’ve been better was the WiFi, i tried connecting it to my phone but it wouldn’t let me.
5.0
Clean, all new inside
Lumpy pillows, coffee machine did not work, breakfast was not served at 7 as told to us
7.0
What I really liked about the property is the manager Laura, she is the best, she was outstanding, and give her a 10 out of 10 rating on professionalism and expertise,and also for being such a nice person.
i didn’t like the maintenance issues about the property, but that is not the managers fault, it is the property owners responsibility to be able to maintain the property, and Laura the office manager is such a great person, she was able to se solve our issues and problems to make us happy with our stay.
9.0
Nothing
Everything
5.0
pool was closed . lots of crackheads by entrance & in hotel . you can hear everything from outside & neighbors . parking was terrible , no space . bedroom wasn’t as clean , stains on sheets & smelt like smoke . no shampoo or body wash only conditioner . no toiletries.
1.0
nothing
drug deals and criminal activty in parking lot. did not sty even 3 hours...left due to my personal safety. despite agreeing to assist wiht my refund, they did not
6.0
Not enough bedding, I was a bit cold in bed. The pool water was a hideous looking green colour. The breakfast was served quite late as the staff didn’t appear to acknowledge the change to daylight time.
6.0
the manager was very nice and helpful when we came across an issue with the room. she solved the issue right away
small parking area with narrow spaces in some spots
7.0
Office Manager was very professional and accommodating since we checked in late.
7.0
easy parking. comfortable bed. easy checkin. friendly and accommodating staff
housekeeping did not empty the trash and the sheets smelled like they were not changed on one of the beds.
6.0
decent property for the price, especially if booked in advance. friendly staff and modern rooms. great location as the boardwalk is only a 9 minute drive away. free breakfast is more than you’d expect, large mini fridge.
parking lot is sketchy and the pool was useable most of our stay, wouldn’t have used it anyways. definitely some drug related activity here but thats to be expected in Santa Cruz regardless of where you stay.
FAQs
How much does this hotel cost compared to others in Santa Cruz?
The average price for a rental in Santa Cruz is $233 per night. This rental is $150 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at SureStay Hotel by Best Western Santa Cruz. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at SureStay Hotel by Best Western Santa Cruz. Enjoy the water!
Is SureStay Hotel by Best Western Santa Cruz pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at SureStay Hotel by Best Western Santa Cruz?
We found 7 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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