I had a broken & noisy sink the entire stay that was loud constantly--keeping us up at night. We were promised that it would be fixed and it was not. Then we were promised a refund on one of our two nights to compensate for so many issues by the manager---that would 'come in later' and was never refunded.

The desk staff was exceptional, no matter what time of day. They always helped with whatever was needed.

Carpet needs to be checked at the end of each stay; white spots were all over the brown carpet.

Location

Staff seemed uninformed and inefficient

Great place to stay for Orioles game plus convenient to get to harbor locations

I was lucky enough to be put in a room with a view - a ninth floor overlook of the harbor and the aquarium, absolutely gorgeous. The staff were approachable and nice, the room was clean. There was also a mini fridge which gets bonus points from me since many hotels decide they don't like having mini fridges anymore. It was just me on this trip, in the city for a music festival nearby. I didn't need much - just a bed and a tv for when I'm not out and about. For what I needed, it was a great room with a great view

I paid via my credit card when I booked the room via booking.com, but then used my debit card for the security deposit when I checked in. The security deposit ended up being an additional entire cost of the room, which was rescinded after check out. Now, two weeks later, the charge is back and it stuck. Trying to call the hotel but they directed me to some accountant's voicemail. We'll see how it goes.

big rooms

old, very old, not clean

Good location and friendly staff.

The coffee maker and tv remote were broken. The bed seemed clean,but room was very outdated.

I didn’t have breakfast. The reception named Morgan was very helpful. Good attitude and smiled. Slept very well. Hotel was very quiet.

Put more towels in the bathroom. The bathroom door would not close and lock. Stains on the carpet. Smoke detector appear to be pulled out of ceiling. No explanation given for why we could not have a room with the harbor view.

At the check in, Ms. Crystal welcomed us and she was very nice and helpful. Very close to the convention center. Close to the harbor.

At the checkout, staff was not friendly at all. Except Ms. Crystal, no other staff smiled in our face for 5 nights and 6 days. The room was dusty. The cleaning lady did the basics. Staff in the Orioles Grille varied from the grumpy to the passive. On one morning, I had to wait for 45 minutes to get my breakfast order and on the last day, I had plastic in my food (terrible). Staff in this hotel need lots of training to reach the international expectation form a 4 star hotel.

HOW VERY RELAXING IT WAS.

I

comfortable bed

to be able to use hotel Wi-Fi there is an extra fee.

The hotel smelled very clean and fresh like a continuous stream of freshener throughout!!! Our room was beautiful and inviting. We had a corner window where we could see all of tithe fireworks. Our bed was perfect. it was a wonderful overnight stay.

There was no breakfast that was sponsored by the hotel. Absolutely not mentioned or referenced in the hotel ameneties notes on Booking.com.....There was a grille on-site at the hotel operated by an independent entity.

To paying for parking as a guest of the hotel was absolutely rediculous to the MAX!!!! Absolutely, was mis-represneted when I booked ot through Booking.Com....It's winter and the room didn't have any extra blankets. My wife was freezing because the room's heating unit was not easy to operate. When you jkept the kheat running, it would all of the sudden start blowing really cool air...WOW!!!! The room had a small fridge...which was good, but no mircowave...really!!! it made no sense...definitely not what I exepected from such a highly regarded name brand like the Sharaton....Also, what I thought was odd and frustrating was that the hotel staff locked all of the hotel lobby and gym area bathrooms...WHY!!!

it was nice, good location as we booked here to go to an NFL game and it was a quick walk.

the toilet and showers didn’t work properly