Horrible experience they over charged and still money

Nothing

The Hayes Mansion Property (itself) was excellent. The residential area surrounding the property appears to have grown up after its construction.

Our room 250 was near the next door neighbor residential area with a dog barking non stop. A large India Wedding was very active on the mansion grounds. Which means plenty of loud music and limited parking nearby.

Clean. Good location. Friendly staff.

Walls are paper thin so you can hear every footstep and conversation in the halls.

The room/bed is nice/comfy. The furnitures/decorations near the front desk look good/warmth.

No valet/service/helper whatsoever! We arrived at 7pm from SFO and leave at 7h30 am. It was raining a lot and no one helped us with our luggages. Anyway, our room is in another building so we have to carry everything outside to another building and up to the 2nd floor. But the elevator was out of service. Really? Same routine the following morning. We had breakfast (the only option is buffet) for ($24 pre tip/tax). Pretty expensive for some bread/egg/bacon... but the lady working/cooking/serving there, at least, was lovely. After complaining before we leave, I was generously offered a snack/water which is a disgraceful.

Bed was soft enough I slept good. Room was smaller than I like but that's it.

Bug in my sheets

beautiful property, nice breakfast buffet

beds not as comfortable

Expensive

No valet No bellman $15.00 a day parking Distance to room

The staff were all nice and professional. The dinner we had was very good and not too pricy.

There were about 6-8 drunk guests in the pool in the early hours of the morning that woke up my 2 kids and I up for a couple hours. Did not see any attempt from staff to tell them to leave so that was a little frustrating.