Hampton Inn Pensacola-Airport

The lady with the last name Roper is a class act. Our circumstances were awful and she did everything she could to help us out

The complimentary breakfast was good. I always look for hot breakfast that includes meat, and this one does. It included turkey sausage, omelettes, oatmeal with add-ins, waffle maker, etc. The hotel was clean, and the beds were comfy. The hotel includes a pool with the deepest end at 5ft. The staff was very friendly and accommodating, especially the guy that was there our first few days. I believe his name was Sal, but not sure. He dressed like an early 2000s Andre 3000 tho, cool little dude. He went above and beyond to make sure we were satisfied with our stay.

The distance from the beach. It was a minimum 20 min drive , depending on traffic

The cleanliness of my room was exceptional. Traveling during COVID is scary, so when I saw the cleaning protocols of this hotel I was extremely impressed. However, using the digital key was the absolute BEST. I didn’t ever have to see anyone anywhere.

Enforcement of guests wearing masks in public areas could have been better. I saw very few guests in masks on elevators and other areas.

The breakfast had a good selection of things to choose from and plenty of space for seating.

the beds were the most comfortable I’ve ever slept in. the location was also conveniently located next to the airport

nothing negative

Staff was friendly.

property seemed old. Carpets looked worn and not too clean.

Size of room and bathroom Parking Climate control Staff

Day started by police banging on neighboring door screaming …police ! Open up! View out of window was scaffolding Breakfast variety was great but the hot food - sausage and potato’s were cold Toilet never stopped running

proximity to airport

n/a

Proximity to airport. Free shuttle service. Clean rooms. Friendly staff.

Everything was nice about the property.

Where do I even start. I got to the hotel around 11 Friday night, there was a car parked at the door unloading. Another car pulled up the same time as me and we were all just trying to check in. With one foot out of my car, someone from inside came out yelling at me to not block her shuttle. Cool. Got ya. Yet there's a car unloading all their luggage where I would need to pull to go around. After finally parking and going in, I stood there for a good 3 mins so the ladies working could finish their conversation. Gave them my name expecting to hand them my card and ID and get my key. I had to fill out a paper with my name, address and WRITE my CC info that they now have. That makes me feel real comfortable . 
The young lady that was getting off when I was checking in, was beyond rude! Come to find out, it wasn't because she had a long day because she acted the EXACT same way the next day. 
I made a reservation for one room, for two people yet only had ONE large towel in my room. Went down Saturday morning to ask for more. They don't keep towels in the office so he text someone to drop some off to my room. Never happened. I finally got a couple more when I went down and asked again Sunday morning. Let's not forget the fact that EVERY towel had some kind of stain on it. 
Upon checkin out, I found out they don't even have a working computer system, even though the person telling me this was fiddling with a computer . I was told because of this, they couldn't give me a receipt nor could they even tell me the total I would be charged! I was told it would be the total that was on my confirmation email and that when their system comes back up on Tuesday (today is Sunday) that I will get an email receipt. I showed the woman at the desk (who claimed to be the manager) the total that was on my email and asked if that is what I will be changed.

The early morning staff when we checked out, she was not friendly at all.

The ac/heating could be easier. I could not adjust the temperature or the fan & was too cool. Didn’t call down because I needed to get to sleep so I turned it to off

Not much offered

It would have been nicer if the AC didn't sound like a mac truck running right outside the room and if someone didn't bang on my door at 3:30 in the morning and if the staff had done something to make me feel like they cared about the fact that I only got about 3 hours of sleep.