Customer Service

The Breakfast

Staff was nice and helpful, walking distance to CFG Arena

Rickety elevator, carpet coming up in room, no onsite parking-you have to pay $70 for weekend parking and walk to it. No place for dogs to use the bathroom other than mulch beds with no pet station. Sketchy people on streets

Location is a positive mark for this hotel. It's in close proximity to inner harbor and other libations around the immediate area. The aesthetics of the hotel were interesting. A lot of Marble and high ceilings which make this location a very unique one. I read it was once a Bank, and I particularly love conversions like this. Especially the vault room on the lower level of the property. It's a very neat concept. Also, the Front desk staff and Valet team were courteous and very helpful.

Parking of course. With any inner-city property, you'll always run into Price and limited options. You either have the choice of using the Valet service at this property for a fixed fee, or taking your chances with parking in the available lot next to the hotel whereby you're likely to pay heftier fees to park. There is no easily accessible means to the parking deck either. So be prepared to do some walking in order to get to the deck that the hotel recommends to use, if NOT using the Valet Services. Parking access in front of the building for check in / out, unloading, or even for the Valet service, is challenging as well. I found myself rounding the block a few times as a way to allow time for other guests' cars to clear the area. While I did appreciate the room size and the front living quarters with pullout sofa bed, and Kitchenette; there is still need for updating and improvements. The bathroom layout is odd and like none I've ever seen when traveling, and it's outdated. I have to give some leeway with that because it is an old structure, but I feel the room(s) could be updated in ways that make it better-accessible and efficient. The Bed in our room was unbalanced, and not comfortable. I dinged my ankle a few times on the frame the extends out from the sides under the mattress. Some minor adjustments here and there, and this review would look a lot different.

The front desk staff was friendly when we checked in and out. Elevators were fast. Room was clean and beds were comfortable. Breakfast is included.

The price for parking on booking.com was incorrect. So I was surprised to find out it was quite a bit more at check-in. Also the breakfast was just ok. Eggs and sausage were the only hot foods. Didn't seem the staff replaced items once they were gone. That was unfortunate.

Great location Staff was great!

Nothing

It was a nice experience, the hotel is a bit outdated but the rooms are quite nice. It was clean! Breakfast was indeed quite weak, not a lot of options (no vegetables), and most of the things were full of sugar.

I was expecting to have a much more friendlier staff, the lady at the reception was ridiculously bored, to get a few words from her was very hard. Same with the breakfast lady, I've asked for some gluten-free options and she rolled her eyes.

I liked the location and the Hotel staff!

N/A

The staff was fantastic from beginning to end. The original charm of the building and the cleanliness were great too.

The bed and pillows were motel 6 quality. The bathroom has zero grout left between tiles. The price to park is enough to discourage a repeat visit.