clean and comfortable

very small complaint would be water could have been a little warmer

Staff was nice and the hotel was clean.

Staff forgot to clean our room.

Front desk and restaurant/bar staff were a 10 out of 10!

We had a couple towels that were dirty/bloody when we initially checked in

Nothing! Got charged but not booked in

Everything

No hot water in room 156. Cold shower

Staff gets A++ Mattress was so comfortable! Linens felt great!! Room and bathroom was very clean!! Eye to details! We did not utilize the bar or restaurant but was so convenient.

Property is a bit dated.

Location

Paid for room with balcony, received room with patio. I was told a patio and balcony were the same thing...Hmmm....room was clean and looked nice, but air conditioner was so loud we had to turn it off to sleep. Also bathroom fan was unbearably loud. I've never stayed in such a noisy room and I work for an airline and travel everywhere.

Location was ok. Liked it was by cracker barrel.

Room had a joining door to another room. We could hear the people talking loud right through the door, like the door was open and they were in our room with us. The walls were paper thin and we could hear them for hours talking loud. It was creepy and we couldn't sleep! We had to leave the hotel earlier than expected and as it was a horrible experience.

Nice staff

Hot tub was down and didn't find out until after checking in. I searched specifically for a hotel with a hot tub. Spent 2 days looking for hotels to find out after charging my card that the hot tub was down. When that's the case I feel it should be listed.

N/A

Booking.com ,,,I didn't like that my credit card and my Wife credit card was charged twice Darren Chapman Arlicia Chapman

the location

room was extremely cold, thermostat did not work. I called prior to leaving home to see if the pool was open for my daughter (being January and Covid closures) they said no it was having maintenance done. we check in and the hotel staff tells us the pool is open until I think 10pm. my daughter was so upset, we didn’t bring a swimsuit due to being told it was closed. in the way to our room we walked past it and there’s a sign in the door that it’s closed. may not seem much to an adult but it was to my kid.

had a pool and the food in the bistro was good. plus it had easy access from the highway

TV didn’t work- shower had hair on the wall and a stain on the carpet by the chair. Also alarm clock couldn’t be set. Couldn’t cover the window with a non see through drape

The Starbucks coffee in the room is a bonus!

Hot tub could have been operating

Staff was great. Bar area was super cool.

Our bathroom had a roach running across the sink. The tiles in the shower were popping off and there was mold. In the middle of the night the room smelled like marijuana. The guest entrance from the outside did not open with the key card which made it difficult to unload our luggage and left us a little stranded.