I have no complaints about the hotel. Very neat ce place to stay!

Not really a complaint just an observation, the beds were surprisingly high off the ground.

Everything

N/A

proximity to concert

line to check in Parking sucked in the rain

Everything was wonderful from the room to the service, but the hot tub are and pool were not very clean. Not sure if anyone had checked the area prior to 11:40am because there was a lot of glass on the ground around the hot tub from what appeared to be a broken cup and kids toys were still left from previous users. Also, the faucet in the shower room net to the hot tub took over 10 minutes to heat up and was not very user friendly. Otherwise, we had a wonderful stay and the price was great for the full experience we had and the location of the hotel couldn’t have been better for many activities and good food!

Comments listed above

Checkin process was simple, and access to the hotel pantry was easy. The housekeeping staff was very kind, and helpful!

The staff at checkout were extremely rude. They were not helpful and when i was requesting support with checkout they would not help me. At one point we tried to use the phone in the room to call front desk for more towels and the phone was so staticky sounding and was stuck on speaker phone so I couldn’t hear them - then they sent someone to my room to fix the phone but we were trying to get dressed and out the door, but they kept calling our room and sending people to our door.

Desk staff was friendly, competent, and beyond helpful.

I enjoyed that it was centrally located and had easy access to lots of different stores. The on site parking was convenient for packing and unpacking.

The room was definitely not as nice as it looked in photos online, and the size of the room was pretty poor, and that was we were apparently moved to a larger room. The worst part was the sound proofing, we could gear everything around us. We stayed two nights and in the morning we had to listen to the vacuums and voices of the cleaning staff for a solid couple hours due to how poorly sound proofed the rooms are

friendly front desk, beautiful interior and exterior and loved the staff in the restaurant in the evening. beds were very comfortable! loved the soap and lotion provided.

the restaurant in the lobby during breakfast seemed to be unorganized. we watched people walk out, including ourselves. hot tube/ pool area was dirty: towels everywhere, other guests hair on the ground or in the hot tube itself.

The room and beds were comfortable

less cost for food or complimentary breakfast would have been nice.

The new years concert with brandy Carlisle

Perfect location for the Moda center. Walking distance for the blazer game

The fact I had to pay 25.00 for parking in the motel parking lot.

he had everything we needed right on site

I liked the location

didn’t like the noise that the heater did during the night. It kept me awake.

good amenities like pool spa gym (tho the te

The location and the bar restaurant were great as well as the room.

We could not get our shower handle to turn on so called the front desk. The person answering said we just needed to give the handle a hard turn which did not work so he came up and pounded and pulled on the handle until it finally moved and told us we just did not give it enough "elbow grease" We asked to change rooms and were not accomodated as the shower still did not turn on that night until my husband pounded on it. This guy was very condensending. We did tell the front desk when we checked out that the shower handle needed to be replaced. We would definetely stay there again as we come to Portland, Oregon for the Trailblazer's games but this incident needs to be addressed.