Location great easy access to everything

At checkout time had 3 visits from the housekeeper, made me feel rush to check out.

The staff was friendly and I had no issues

I stayed in 2 separate rooms and both were not up to standards in regards to cleanliness. I was extremely disappointed and there were ink stains on the wall, hairs in the sink, and the counters were sticky.

Love the convenience of having the room, pool, atrium area, fish pond, and Ruth's Chris all in the same building. It was a great destination stay for my family and friends-3 rooms, seven adults and 3 small children.

The wear and tear of the interior of the hotel. All places except for the pool showed signs of neglect and damage. The rooms had wall sockets that were loose and coming off the walls, lamps were wobbly and had dented shades, cabinet doors in kitchenette were falling off the cabinets, curtains were pulled off the rods, every edge and corner of the walls were scraped and dented, the toilets were wobbly and running all night. The armoires and tables were damaged and the mattress was awful. When you laid on the mattress you rolled to the center as the support was no longer there on each side. There was only one bedside table for two people. The breakfast was surprisingly bad except for omelets and waffles. The fresh fruit offered was old and bruised. The scrambled eggs were like a sponge. The tables were sticky even when wiped down and dried, mostly due to the humidity in the atrium. The interior of the elevators were scratched and smeared around the elevator buttons and the edges of the interior walls were dented and dinged. The air conditioning in the pool and the rooms rattled with noise. The rooms smelled musty and the bathrooms smelled of mold. The exterior windows had leaky seals and the windows were foggy to look through. I have stayed at this hotel 10-15 times in the past 25 years for a family and friends get together, and I have provided comments each time as the hotel has become worse and worse in interior maintenance of rooms and general areas. Very little effort has been made in my opinion to fix and update the rooms, and the price you pay for the rooms is too high for such low quality.

Everything I love been there

the restaurant, breakfast, location

room not clean AC not operational clock radio not working

the staff was very friendly and accommodating

it’s very outdated

the property is beautiful and has great things to engage in during your stay

everything

no complaints

everything

nothing

Breakfast was great!

the space and size of the room

the black mold on the walls and inside Toilet and shower

Comfort and location

Pay for parking, pay for breakfast

location

it is old and in need of a renovation

Breakfast, balcony, and View.

That yall don't serve bacon.

The atrium was very nice, and the breakfast and drink tickets were a nice amenity. However, the rooms could use some work. The ceiling paint in the bathroom is peeling, and the carpets needed a deep cleaning.

The room just needed some attention.

Nothing at all. The staff was nice.

It was very old, filthy, and too expensive for the dingy room we stayed in. It was totally disgusting and disappointing for the Embassy Suites. I’ll never stay there again. Didn’t even eat the free breakfast in that dirty place. Everything was broken, one of the faucets hot water didn’t work, the mattress for the sofa bed was stained and filthy and I wouldn’t let my son sleep on it. The chairs and carpet were also stained. The a/c vent was filthy, the bathroom door handle was broken, the living room cabinet was off the hinge, there were bugs in the room, the curtain rod was broken, there was mold in the shower and to top that off, they charged us $100 incidental fee that we didn’t know we’d be charged. I tried to speak with the manager and she was nowhere to be found. We couldn’t even sleep well in this place.

The staff were exceptional sweet. I felt like royalty. I will definitely be returning soon. Thank you Embassy of Birmingham for everything.

The only thing that I didn't like was that I couldn't stay longer.