Joli hall d'hôtel avec grand bassin

restaurant moyen

The grounds were fantastic. Too many great things to mention. I was really only there for the grass tennis courts. The arcade was fun and I really enjoyed eating. Love the onsite Starbucks.

The rooms are old and outdated. Definitely doesn’t match the outside. The pillows are too soft. I didn’t sleep well. Floor was scratched. Tile was cracked. The crown modelings were not properly caulked. Carpet was old. C’mon guys do way better with those rooms for 601.00 per night!

Rooms were comfortable, lots of options to eat, hotel is beautiful.

Staff was a little rude sometimes. The concierge told me that all reservations for all restaurants were sold out. Then, I grabbed my phone and used Open Table and found out that there still were spots available in all restaurants. Additionally my AC wasn’t working well. I woke up in the middle of the night because the room was too hot.

Everything was good

Room cleaning, didn’t get laundry, didn’t clean

Room service and overall service from all staff

Room decor

This is a Beautiful resort, and it really was a treat for us, however our stay did have a few negatives too.

-only a minor, yet observation. we ordered lunch at the bar and my husband asked for the wings which they didn’t have and offered him chicken strips instead, but they put less strips on the plate than there would have been wings -the bar near the pool was closed which we were really looking forward to. There was no atmosphere, no music nothing. -most importantly, we had a leak in our bathroom and there was water making large puddles we call the reception and no one answered therefore resulted in managing the situation ourselves with the use of towels. My 4 year old daughter slipped, fortunately didn’t hurt herself too much. This was reported at checkout and the head of guest services responded with we can’t offer you any compensation. You will need to complete a security incident document in with the security team and they will assess the situation. Firstly I hadn’t asked for compensation Secondly i informed them of the situation so that no one else in that room woke up to water in there after we would have left, and the fact my daughter had fallen on the wet floor due to the leak. There was a lack of care in my opinion. We waited around for someone to come and take our statement, whom was a lovely individual but the overall flippant attitude by the manager really left a bad taste. I’ve not heard anything back from the resort or anyone on site and definitely wasn’t even offered a free cup of tea for the inconvenience. Therefore although beautiful we did leave feeling inconvenienced and neglected as the lady didn’t even ask if my daughter was ok and not hurt. When in-fact she slipped on a floor with large puddles in the bathroom and did feel pain.

In our room we found a large cockroach, and dirt near the bed, the room was covered in dust. then we were transferred to another room, and during the check-out they delivered a check to us to pay $ 94 for the oase bar, and our bill was $ 52. we waited an hour for them to find out that we had a check of $52. and lost our time

Clean , bright and alive

EVERYTHING

N/A

The experience was great 👍🏾

We enjoyed all the fun the resort had to offer. Staff was amazing

The room was dirty. The baseboards have not been dusted in months, lights, back border, tissues holders all have severe dust which covid virus can live on for up to 30 days. The rest room smelled of a dirty rag used to clean with. The floors had hair and dust all over as if housekeepers did not sweep ETC..

Nice and clean and all areas were easy to get to

Property was perfect. I only disliked that house keeping relentlessly knocked on our door at 8:45am cuz we forgot to put up our sign to not disturb. 8:45 was way too early

The pool and room view are amazing, food also was very delicious

The lake, boat ride, and variety of restaurants.

The property is very clean very nice. I really recommendation we’re going to come back for sure. 

Beautiful looking resort but a bit overdue fora renovation. Staff at reception and concierge were fantatsic. Staff around the pool didnt seem interested.

Air Conditioning in the room didnt or couldnt keep up with the heatwave, We were uncomfortably hot. The pool bar closed at 5pm? Just when you wanted a drink! Cant see the sense oin this. The pool water was at 98 bath temperature. We expected the water to be chilled

The facility is beautiful, comfortable & very well kept!

I went for the pool experience, & due to the level of occupancy the staff was not able to be as attentive; so I had issues ordering food/drinks. I eventually went inside to the bar to order & brought my food to the pool myself.

The staff are so friendly and helpful. The restaurants are great

The air in our room didn’t seem to work as well as our last experience so we didn’t sleep as well

I love how this resort is very family friendly.

I wish the shops were open when we were there. Seems like they had limited hours.

Very clean and great customer service.

It was wonderful.I just booked 1 room for 2 nights but my kids came then they upgraded for me 2 more room with less prices.I’m so happy for that and want to say thank you.

Nothing to complain