Bedding and pillow comfortable and super clean room

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I was charged a 150 deposit which wasn't the worst thing. But I was placed far from elevator and several times my key card didn't work and had to walk all the way back to the front desk to get into my room. Not happy with this stay.

The price

The hot tub jets didn't work.

Very clean, nice breakfast

No food or drink in pool area, sign stating no toys in pool area. I can get past the food and drink but why no toys???

Breakfast was great with plenty of options

Beds were small, pool water was cold, but advertised heated pool, however didn’t keep our grandchildren from enjoying it. The hot tub was nice with jets that worked good. Hotel is located around restaurants and Sam’s Walmart

friendly staff

limited parking lengthy check in time

Convenient location just off Route 60. Good dining choices a short walk across the parking lot. Room was clean and very comfortable. Luggage carts available, good TV & WIFI. Super breakfast with hot choices as well as cereals, pastries, & fruit. Friendly front desk staff.

No microwave, and very small (think: cruise ship) bathroom. Since we booked through Booking.com, our credit card was hit with an additional $150 charge to cover potential damage which we might inflict. Note - we're 70+ years old and have never damaged a hotel room. And neither of us resembles Joe Walsh. We were told the charge should be reversed in about 2 weeks. The photos attached are all of previous damage in our room. I wouldn't make a big deal out this if they didn't.

The room was very clean. The breakfast looked good but I didn't try it.

The bed was concave so I hardly slept and woke up with a terrible back ache. I chose the room in part because it boasted and accessible bath tub. However there was no stopper for the tub so I couldn't use it. The t.v. didn't turn on and the air conditioning sounded like a plane was taking off.

Excellent location for our needs

Location is great for us to walk across the parking lot to the Texas Road House for supper using the back door of the hotel.

The key machine was broken! We had no room key so anytime we wanted we had to go to the front desk ad some one would walk us two thirds of the way around the hotel to our room. This was very inconvenient and disrupted our activities more than necessary. I do believe the hotel should have told us we would not have a key and beg for access to our room or provided us alternative accomodations.

Room was nice and clean, beds were comfortable, bathroom was clean and in nice condition. I liked the shower controls that allow me to set the water temp once and every time I took a shower, I just had to turn the water on without any fuss. I liked the TV and I was happy there was a refrigerator in the room. I thought the closet was good size too. Breakfast was simple, but good.

The front desk area seemed dark and oppressive. I did not like the bathroom faucet. The water spout was too short making it hard to wash hands without bumping hands into sink. We were confused with the layout of the hotel. More signage in the hallways would have made it easier to figure out where to go.