swimming pool, cleanness, staff

air conditioning had a big noise

Breakfast was good.

What I liked about the property was how close it was to the beach.

At the tiki lounge, some of the servers would try and tip themselves.

the rooms were spacious.

the staff were un-informed told us incorrect information and when proven to be wrong did not even apologise. this happened on more than one occasion. the food was inconsistent and the wait staff were not very competent. wrong orders delivered, other tables served before us when they arrived later. staff had no idea what was going on. no service at arrival and the front desk staff never smiled or were friendly to anyone we observed.

I love the property, great place to see the sunrise 🙏🏻

I want stay one day more and they didn't have avaibility

not much like a normal Garden Inn, but it was a good and comfortable facility

Closer beach access. Also we paid for the fire show and related dinner, but it was expensive and wasn't worth the money. One thing not the HGI's fault - traffic was horrible in the Wailua and Kapaa areas!!

The property is old and tired. Our shower had rust and mold stains. Our room rate over $700 per night got us a view of the other very close building. I requested a change but nothing. We waited over one hour every morning to get breakfast in the restaurant because no one advised us at check in that reservations were available. On checkout we forgot things in the refrigerator and were told to drive back to pick them up. The staff I spoke to on the phone and at the desk (I will spare the names) made little effort and we never did get it. Another 2 hours wasted. I was given a $76 dollar credit on a $2,000 bill for 2 days. I also paid for coffee while waiting one hour for a table! Here’s an idea , offer up a free cup of coffee,

staff was very helpful. Place was amazing views and the hotel was very accessible. Hotel is situated in a central enough to Lihue and shopping.

Carpeting

handicap accessible. ocean front rooms very nice

I wished there indoor restaurant area served dinner.

good location and nice views, close to beach and highway

AC unit is very loud had hard time sleeping

We loved how close we were to the beach and the house keeping were amazing!!!

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People and room

This is a convenient location. Close to Kapaa and Lihue as well as several attractions such at Kauai Backcountry Adventures and Smith's Family Luau. Bar and breakfast area on site. Beach is right there as you are across from a park to the rear of the hotel. Spacious rooms.

This site could use some TLC. I observed some repairs that should be obvious to maintenance. Housekeeping was spotty at times. They came late in the day and several time left things undone such as making up the bed. You are paying top dollar to stay on this island. Don't be so stingy with things like coffee cups. Billing required review. Some of this I blame on Booking.com. They need to better coordinate with the sites. Front desk was pleasant. Staff at Mamahume's Bar & Grill were overwhelmed at busy times and they let you know about it. It's not my problem, I am the customer. Tom the bartender should seek another profession that does not involve customer service.

the view over the sea and gardens with a truly excellent sun rise made this hotel very good

tatty in places and the shower was just impossible, no control over water temp but I was lucky enough to use the showers at the sea edge, mad I had to do that but also a pleasure to shower with a unbelievable view. the cleanliness wasn’t great in the hotel but after driving around I get the impression this was a good Hawaii standard.

good location adjacent to a beautiful park/beach. Rooms were spacious!

pathways to beach and nearby buildings unpaved and unlit

the tiki bar was nice, close access to the beach

the pool was incredibly dirty and was never maintained. I was also charged for the resort fees through booking.com and by the hotel

Water fountains and free bottled water everyday

Facilities are dated

Absolutely nothing

Bad/unprofessional service, dodgy rooms & set out, food was terrible & service matched, bad location, nothing near, definitely need a car for this location