Super awesome staff.

The only redeeming part of our stay was the kind staff

There were no parking spaces available so we had to park around back which was very sketchy. The room smelled of wet dog. The pillows were terrible. We were uncomfortable in the space and the area didn't feel safe to go out and explore.

Food was great. Very quiet.

I was surprised by the breakfast choices. Loved the waffle 🧇 irons.

The room key car system was not the best. Took 5-10 attempts to get the room key card to work. It worked fine on the entrance doors, however.

Helpfulness of the staff.

?

I loved how it was close to Highway & easy to find; also that the pool was open & outside; the staff were all nice & friendly & helpful. The breakfast choices were really good & delicious.

nothing

From the minute I walked in the concierge Nova was so welcoming and answered all my questions about fun things in the local area. They gave great suggestions for food, drinks, and some live music. While waiting for an Uber, I did witness another employee verbally attacked by a customer and watched Nova come in to help de-escalate the situation. When people make commercials about Best Western Nova is the type of person in those commercials. I almost never write reviews like this but I am so amazed at their customer service skills remaining calm AND helping someone while being verbally abused by a client like that. Gold star customer service to Nova because I know I myself would have a hard time with that.

This is a non smoking facility but I could smell is pot big time. But when I told the front desk they got security up there asap.