Nice location in town. Friendly staff. Breakfast on site.

Our room was incredibly hot and noisy even with the radiator turned to low; possibly near a mechanical room. Had to leave a window open the entire time, which was difficult to open because the window latch was broken. Shower was difficult to use and small. Bathroom shelf fell off and nearly shattered (made of glass). Poor quality for the nightly rate.

we were placed in room 427, as was another of our party the week before. When we entered the room it must have been 90 degrees plus since the heater was on full blast. There was an air conditioner in the room which when turned could lower the temperature to a tolerable level but it was so loud it was IMPOSSIBLE to sleep. Fortunately the hotel was not full and we were moved. MY QUESTION IS WHY DID THEY PUT ANYONE IN THIS ROOM? The heat could NOT be turned off and this room should never be used until the thermostat is fixed which they apparently cannot do. the first stay one week earlier we noticed you had to open the door by turning the door nob UPWARDS and at the same time lift the door upwards as well. Every door in the hotel was the same. Who ever heard of door nobs that have to be turned upwards to work. This hotel is so old it need a complete makeover!!!!! We would never stay there again.

Did not eat, location was good

Small room , not clean

We loved the beds and pillows. The room was spacious and had a bunch of big windows. It was clean and even though there was no room service or daily cleaning, the hotel was responsive when we asked for something. The room was conveniently located by the ice machine, the elevator, the stairs. The downstairs Bubble Room had wonderful food. The waitress in the breakfast room was super friendly and efficient. We couldn't beat the location... so close to food and downtown amenities.

The front desk staff was not friendly. When I asked for extra hangers, I was surprised the reaction was rude and negative. They were short staffed, as is every business, but when we asked them for information or help, they did not makes us feel welcome. They actually gave our room to someone else after we checked in, so when I went back up to the room, another family had moved in! It would be nice to have a tub grip in the shower, as it was slippery. Not having a fan or window ventilation in the bathroom lent to either being steamy or stinky. A window that could open would be valuable. For an expensive hotel, the TV was cheap. The room door stuck which made it very loud to get in and out. The general condition of the hotel is run down, and could be freshened up to be just beautiful.

right downtown and convenient

walls are paper thin you can hear everything and having a room by the elevator was the worst all you hear is people and the elevator dinging

location

poor value for money. poor breakfast. refused to prepare early breakfast (or take away)

location and restaurant

no A/C and it was 78 degrees

Locatuon

Hotel in serious need of upgrading, especially for rates being charged. That said, understandably hotels in the area are few and the unique nature of Juneau itself. Not bad, but not great

The location was convenient to shops and restaurants.

There is no air conditioning which is understandable but it was very still that night. We slept with the window open but it was still warm. Then the street sweeper came by at 4:00 am so it was a restless night.

The location was nice and central.

The room was small, smelled a bit musty, the walls were very thin and you could hear everything that was said, the room was expensive and I was not impressed with the staff.

The staff was so accommodating… and please give extra kudos to Rodney… who made everything better… he was warm, friendly, and professional.

They served an excellent breakfast. There was a breakfast buffet for $20 which was worth is or you could order from a menu at a similar cost. We did the buffet, which included everything you could want. The location it great. It is in walking distance of all the shops and restaurants in downtown Juneau. It is also in walking distance of the Mt. Roberts Tram which we also highly recommend taking. The bed was very comfortable and the staff was good. We had a nice harbor view from our room on the 8th floor.

Wish they provide shuttle service to and from the hotel. The taxi service is very expensive. The bedroom was a little worn but acceptable.