We were told 5-9 we went down at 8:27 and there was nothing there. It was totally no food at all. We saw a girl cleaning tables, she saw us and turned around like didn't want us to ask her anything. Very disappointing .

No food at 8:27 totally cleaned up. We were told till 9am. Very disappointing and wrong. We had to go to McDonald's down the block..

Nothing, didn’t give me the room I had reserved and paid for

I reserved a room with two beds for me and my family. Arrived and without notice, they put me and my family in a suite with 1 bed and 1 sofa bed. When I questioned them, they stated they overbooked the rooms, and was nothing they could do. Wouldn’t refund my money for the stay.

Was able to catch Breakfast as it started at 5am - before taking shuttle to airport at 5:30am. large clean room, friendly staff.

Hot tub timer was broken jets wouldn't turn on.

24 hour airport shuttle. Friendly and helpful staff. Good quiet room.

Small items not provided in the room: bathroom glasses, milk for the coffee, better quality coffee sachets.

Close to airport

No hot water for bath. $10 parking fee for overnight self-parking.

I got there on sat dec 9th, I checked in and shortly after when I was about to leave to go get something to eat, there was a strong smell of gas in the hallways I went to front desk and she was calling 911, within about 1-2 mins the fire department was pulling in, there was an apparent gas leak, we went to eat and came back and they were gone, Sunday early afternoon my boyfriend was leaving and over heard another guest being told That there was no hot water and they were not sure for how long, we never were informed about this and Monday I went to shower and still no hot water and called front desk was told that I would be reimbursed and it’s now 2 days later and have yet to have anything reimbursed!!!!

The communications between the staff and the guests

Beautiful and decorated very nice. Great towels.

In town for funeral and the gal at desk got us in right away.

No pool or hot tub in working order.Got stuck in elevator. Ridiculous time for breakfasts. 6am to 8am unheard of .

The airport shuttle was great. Our flight arrived late, after midnight, and we had no trouble getting to the hotel. The room was spacious and the bed was comfortable.

Swimming pool is closed. However, there is no information about it when you book room.

Great breakfast, friendly staff and shuttle driver

Nothing

The room and all facilities were very clean and looked modern and nice. The airport shuttle was super helpful too

The breakfast ending at 8am on weekdays was really unfortunate, especially considering checkout isn’t until 11. I know they need to start early for flights, but ending at 8am is really really early.

Close to airport so that’s a plus. Staff was okay friendly but not so helpful

All the guest there were having trouble with the key cards. It was terrible!! You pay $10 a day for parking and can’t even find parking. I had to call like 3 times because the key cards wouldn’t let us into the side doors or into our room. Another guest there informed us he’s been staying there for a while and it’s been an issue for a while. The staff should have informed us when checking in. So annoying having to go down with all the luggage to ask for a new key card. Not only that but such an inconvenience that the side doors couldn’t be used for the same reason when the only parking was in the back so we had to walk the whole way around when it was raining and we had bags to carry as well. When we left the door had been propped open with a rock which is so unsafe. Overall I would not recommend this hotel and will never stay there again.

Nothing

Room had a pull out bed but the mattress was gross!! I called ahead to verify their pool and hot tub were open, but when I arrived was told they weren’t. I booked that hotel specifically for the pool and hot tub!

Door card was not working. I appointed for two rooms and got 2 cards of each room. None of them were working. Then, I switched for another two times, which means I got 12 cards from them. Only 2 of them worked properly. They really need to replace the door lock.

Airport shuttle, inexpensive parking

The fire alarm being set off as we were going to bed

I liked that the property was clean and comfortable.

Someone attempted to break into our car, someone else's, and a truck was stolen. All in the same evening.

thank you for everything

the ac didn’t work in the room

the property wasn’t bad

my car was stolen from the parking lot and I didn’t feel as though the staff were helpful nor equipped to handle

it was close to the airport. it’s clean. has a nice breakfast. staff were friendly and helpful.

The pool and hot tub were closed. We we’re looking forward to using them. The eggs did not taste good and gave me diarrhea.

Nice clean room with, most importantly, a 4am shuttle to the airport.

One elevator was broken and the other was at the far end of of the hall. The TV kept rebooting every 15-20 minutes, requireing me to go back to the channel I had been watching.

The pool and hot tub was under maintenance. I called a head to confirm both were open. After dealing with an emergency all I could think about was the hot tub. Got to my room changed into my swimsuit and went down the hall to find out it was closed. So I proceeded to my room but my key didn't work. Had to go to the desk in my swim suit with a lobby full of other guests. When voicing my concerns after waiting in line the lady was put off and when I asked for a discount bc of the humiliating experience was short and rude. Loved everything else.

Great location for the airport, super clean and welcoming staff. Great stay with my pet and good location for restaurants also. Must stay if travelling to or from DIA and need a place to stop and relax.

The hotel and our room were very clean and comfortable and nicely located within 10 minutes of the airport. The hotel is also located by several restaurants. We did not get a chance to try breakfast as we had to catch a very early flight and breakfast wasn't served until 5am.

I did not like that you have to pay for parking your car in the hotel parking lot while staying with them. This was not mentioned anywhere when booking. The lady checking me in never even mentioned it. I had to come back and ask about the parking pay signs scattered all over the parking lot. I was not happy about having to pay an additional $10 for staying the night. This should be included in your stay!

It was clean

Breakfast was only served from 6-8am, needs to be a bit longer for people traveling for leisure. Also the shuttle took an hour and a half to pick up at the airport.