Nothing

Not good

I had to stay a night in Placerville when Highway 50 to South Lake Tahoe was closed due to heavy snows. Given the situation the lodging served it’s purpose, but wouldn’t recommend it for anything other than a single nights rest in a pinch.

Definitely overpriced for what you get. Very basic roadside motel. Scratched/chipped paint on walls, broken lamp fixtures, etc.

That a room was available..because of the storm we didn't have a choice.

No hot water in the shower...The TV didn't work..the phone didn't work..and when reported nothing for compensation was given

10 minutes after I checked in someone tried to open the door to my hotel room. I had secured it with a strap so when it turned the lock didn’t disengage. Distressed at this event I called the front desk. the clerk suggested I look out the window and tell them to go away or call 911 if i felt unsafe. but he would not change my room, would not offer a refund, and told me it was my problem If I felt unsafe. I argued with him because we all deserve to feel safe when traveling or at least feel like the staff are concerned even slightly. He said if I didn’t like it I could leave and hung up on me. I am appalled at this behavior.

Excellent place to stay, and priced right!

Everything was great!

The owners were absolutely caring, accommodating, & nice. They made our stay a pleasure!

Absolutely nothing, this was the worst property I’ve ever experienced in my 63 years of life. We did not stay the night because the rooms smelled of mold & cleaning products the rooms were misrepresented, you told us there would be no fee for a dog they told us $25. I called ahead & emailed ahead and asked for specific rooms in their separate motel up above the ones we were required to take & I was told they were available. When we arrived they said they were not available. I requested these rooms in the separate motel because many years prior we’d stayed and they were OK. The rooms they insisted we take, the rooms smelled of mold & cleaning products, carpets were filthy, the bedspreads had cigarette burn holes, two of our party have respiratory issues & we refused to stay and they refused to refund I am dealing my credit card company now. They stated they had no authority to waive any fees and we had to go back to Booking.com. When I read your site you said they had the authority. I didn’t know how to contact your company but something should be done to stop these people. Read the reviews they’ve done this over and over they are dishonest people they get your money then show you the horrible room. Stop this now. I will fight these people to the bitter end and will not pay the $540 they are insisting we owe. $100 of that was a dog deposit that was supposed to have been refunded when we left. These people are crooks. You should not represent them.

see comments above and I hope you pay attention and reply to this.

Location, quiet, safe.

The room inside had gross neglect. missing drawer pulls, chips & missing paint on furniture, blood stain on lamp shade, no sink stopper, someone tried to fill spot in shower where a rather large fell out and looks like a three year old was allowed to “splatter”putty in it with their fingers, towel bar ripped off and under sink, sheets (flat on top and bottom) were for king and kept coming off. This is my third time staying. This time with two beds and a different room. This room was awful! The room I had the two prior times was much better. I can think of anything other than ants all three times. I know they are trying to update rooms and I’m trying to cut them some slack. However, I haven’t seen any changes in the last year.