Did not love the breakfast but didn’t have any expectations.

Loved everything.

Free breakfast!

The price

clean, quiet, easy to get to

We wish the pool was bigger.

Our room was quite far from the lobby where the breakfast served. We hadn't asked for any special accommodations so made no complaint. Next time we will know to speak up when booking. The breakfast was very good and consisted of good variety. Had no trouble eating it everyday during our 2 week stay. The staff bent over backwards to accommodate every request even adjusting a mobility aid for me and then checked with me several times to make sure it didn't need further adjusting.

The distance from lobby to room. Not facility's fault! (See previous answer.)

very friendly staff

The hotel was clean and well equipped. The breakfast was adequate but I think you should not use plastic cutlery and cups and use reusable ones instead. Single use plastic is being phased out at most hospitality establishments and developed parts of the world and it is a pity that Holiday Inn is behind in this regard. Plastic does harm the environment and it is not necessary as there are better alternatives (stainless steel or bamboo if it is too much trouble to wash the stainless steel).

We had informed Booking.com our arrival time was between 8 and 9 pm and I received an email from booking.com that the hotel had confirmed that this arrival time. However, when we got there a few minutes after 8pm there was no one at the check in desk. We tried to call the number for the hotel and I heard my call ringing on the desk but there was literally no one present to answer my call. So I called booking.com while my husband walked around the hotel trying to find the person on duty. Booking.com were sympathetic and tried to help me but they too were unable to find someone to help us. So I asked for a full refund. The confirmation states that if we did not show up we would forfeit our booking fee but, of course, there is no mention of what they would do for us if THEY fail to show up to let us into our room. So I requested a full refund as they had not fulfilled their side of the deal. Booking.com said they would refund me but that I would have to wait up to 14 days for my refund which I felt was unacceptable. They can take our money in an instant but they somehow cannot refund it in an instant. This is fundamentally not fair. Finally, the night staff member arrived. She was in high dudgeon because there had been a incident and she was dealing with the police. I understand she had a priority to deal with, but what I don’t understand is why a Holiday Inn does not employ a second staff member cover these eventualities. This hotel is a large one with conference facilities and yet there is only ONE, person to deal with the needs of hundreds of guests. This is not good enough. She said that these issues had arisen before and she had told management that she needs back up but apparently nothing had been done to provide her some support. Anyway, eventually we were checked in and went to our room. We were not offered an upgrade. Only when the tv in our room failed to work she gave us an upgrade. This should have been done at the outset due to the delay. Shame on them!

Rooms were big for a great price

there were some very noisy people