Nothing

Everything. Specifically, breakfast and customer service

The room was nice, it was spacious and clean. The breakfast was great. Bed was very comfortable. I appreciate the fact that they offer Dove shampoo, conditioner and bodywash...usually it's lemon or herb/plant scented options that leave your hair and body dry but this was great. The housekeeping lady was so sweet wish I would have gotten her name to thank her.

We were met with the rudest front desk person I've ever encountered. I simply asked if we had not been given a 2 queen bed room because that is what we booked and he was handing us linens for a sofa bed, immediately he gave me attitude when he could have simply said no there was an error which I would have understood things happen, I have proof we booked a 2 queen bed room but instead received a king room with sofa bed which we made work...like I said a simple explanation would have been enough. If that wasn't enough when we returned from dinner there was no parking whatsoever and my husband was rudely told to park in the street by the same front desk man, also street had no parking available which caused for a stressful situation. If we wouldn't have had to deal with this bitter employees attitude everything would have been fine but honestly that made me never want to go back.

It had a very upgraded feeling as you walked into the lobby. Much nicer than I expected

I didn’t get to stay cause they didn’t change my date of stay as I requested a date change the same day I booked it and they still took my money. but I got in contact with the site booking.com and they said they was going to honor my change of date but I never received the confirmation email.

I didn’t get to stay cause they didn’t change my date of stay as I requested the day of booing and took my money. but I got in contact with the site booking.com and they said they was going to honor my change of date but I never received the confirmation email.

The Area

Most of the front-desk staff, especially the Asian lady, also it is very hard to get Housekeepers to make the rooms as you have to book them in advance, we stayed almost a month, and we were able only to get our room cleaned for three times.

The bed was comfortable, and the brunch was amazing.

The pool and jacuzzi needed to be cleaned.

convenient proximity to family.

Breakfast had many options and the beds were comfortable.

Only downside was the bathroom door (sliding one) was very loud when opening and closing it.

Breakfast was subpar. The food was not that good. It was like they got the cheapest ingredients.

It was adequate breakfast

The bathroom shower handle need to be movable The room did not have a table to sit for tea or food

very clean, lots of space and great amenities especially breakfast

the blanket was terrible

Close to Glen Ivy. Easy check in and check out.

Phones didn’t work when trying to contact room service or front desk. This was during normal operation hours (5:30-6pm)

Super friendly, engaged staff. Awesome shower, and well equipped kitchenette!

Lots of good food

O water in room