Unfortunately, due to an incident with bed bugs, we were moved to a room with one less bed. Not enough space for 5 people. Lack of response from the staff made the situation much worse. Still no resolution from the hotel which is frustrating. We are currently still waiting for a refund.

An immediate response from the team would have made the situation much better. The hotel is nice and we’d like to return. We hope the issue is resolved quickly.

The location and the free breakfast. I have not had a breakfast like that in all my hotel stays in my like.

Nothing

location only

Several things: understaffed lead to late check in, no overnight cleaning, tired front office staff, weird lobby layout

???

The bed was dirty and uncomfortable and the Breakfast buffet staff was very very rude. Staff was rude when we checked in.

The room was nice as was the breakfast.

We found the staff very unfriendly and they seemed very unhappy. To be honest it was very much bad energy and to be honest a bit of a downer. When paying these kinds of prices one would expect a little gratitude from the staff. After all the customers are paying their wages. or maybe management isn’t paying them enough.

Location

Price was high

The hotel is very clean and in an awesome location. My room was very spacious.

Valet assumed because I had cash. I just got paid. That comment was out of line. Housekeeping knocked once and walked in on me while I was getting dressed.

I liked the location a lot. It was downtown and a comfortable walk to restaurants, shopping and Reedy Park. Breakfast was delicious and we enjoyed the daily cocktail receptions too! Thank you!

There were no bellmen. It took my sister and I a little trouble getting luggage to cart and negotiating it to the room. I am handicapped and my sister has back issues. It would have been nice to have help. Also I wanted a balcony on water side of property and our balcony was in front of air conditioning units. Not pleasant. It was a waste of money. Twenty five dollars per day in addition to cost of the room for parking was a bit excessive I thought. You need to make guests aware of housekeeping protocols. The first day I read sign in bathroom saying to call for service. During the call the agent said no need to call, rooms are cleaned daily. He told me to remove do not disturb sign and room would be done. We did that, got home late and had to call at night to get trash removed and towels. It was confusing.

Location. Facilities

Bedding pillows rooms need to be upgraded

Breakfast was excellant

Breakfast was delicious. Something for every taste. My nephew did not want to leave Greenville. His first visit 😀

Nothing

The Room was excellent 👌! We had a great view with a balcony! The breakfast is awesome with plenty of options to chose from! The restaurants at the hotel are delicious!

More options with the evening reception bar! The bartender kept pushing something she made up that was watered down. Also please supply enough cups for the bartender!

Location, rooftop dining (ginger cocktail in the restaurant was outstanding!); Breakfast with a river view;

Honestly can not complain about anything this trip.

location downtown and in room amenities

confirmed reservation for balcony suite not honored but given a regular room suite.

Stay was great rooftop

The room for the money

The breakfast was wonderful. Lots of delicious options were provided. Staff was very good & attentive.

location and design

Next to the water, convenient location, and provides room service

Design in the room was bland and the parking structure looked like it was falling apart. You also share the parking structure with the public and another hotel.