I truly loved the beauty of the property and its location on the Deschutes River. The property has many amenities that we loved such as the restaurant, pool and jacuzzi, bar, and restaurant. The staff there are very helpful and were able to give us great recommendations in the area. Lastly, it is conveniently located within 10 minutes from Downtown Bend.

None

Room view, decor, room set up

That the coffee in lobby was poor and not a variety of creamers

Beautiful location

Expensive

Great location. Enjoyed my riverfront room.

Cigarette butts on the ground around my patio. Never could get the coffee maker to work even though it was replaced once. Found a spider under my pillow.

All was okay, just not for what you pay.

The hidden fees need to be clarified. If guests are expecting to pay a certain amount and there not expecting to pay an addition 100$. You could really screw your guests.

Great location clean

All good

Nice area...

Took 3 hours on the first morning for maintenance to unclog the bathroom sink, and then later in the afternoon a stranger walked in with our room with a key that the desk gave them! They were apologetic, but uncomfortable when they walked in!

room felt like it had been recently refreshed. Well appointed

I saw the "renovation area" every time I came or went from my room.

The Hôtel is very conveniently located in Bend OR right on the Deschutes River. How can you not enjoy eating breakfast/lunch/dinner on the outside deck listening to water cascading over the rocks!

Booked thru booking agent. Too speedy. Will not do that again.

Exception place. Beautiful atmosphere.

Booking.com doubled to tripled our cost. It was shocking to find this out.

Clean, convenient location, beautiful scenery. The restaurant and bar were great and amentities!

It’s location. It’s pools

No amenities , no room service , not enough staff, over priced for what it offered.

Beautiful property on the Deschutes River.

Not enough staff at the restaurant or bar. Took 30 minutes took be served breakfast after we ordered. All I had was a yogurt bowl and coffee. Only 1 bar tender the entire day. He was very pleasant but took a long time to get a glass of wine.

Property was great! Very clean/cute room. Felt very homey. Staff was very kind and the serve beer on tap and have a great breakfast! Definitely worth staying here.

Friendly knowledgeable staff

Under construction.

View of the river. Big enough for son to have a comfortable sofa bed to himself for no extra cost. Shuttle service to town. Exceptional food overlooking the river.

No elevators. Food is very expensive but worth it.

Bar, pool, view, room, staff.

We had bed bugs. Only one bed. I know because I am a family practice doctor. My husband got bit terribly. We discreetly discussed with staff who assured us extra cleaning would be done for upcoming guests. Had it been my children’s bed that had the bed bugs, I would be upset. But things happen, right? Everything else was lovely.

Short on staff in restaurant

The room was great, beds were very comfortable. It was quite and relaxing during a hard time. Our dog Jack needed emergency surgery after a bad break in his front right arm. Was nice to get a early check in after leaving the first place we went to that was more expensive but far inferior to Riverhouse. Would recommend to any staying in Bend.

Would rather go to a vending machine than going to the front desk to buy snacks. Standing in line with people trying to check in was wierd.

Great settings, helpful front desk staff. Restaurant hostess was great!

Bar/Restaurant wait staff were not good. Everybody was very nice but their service level was disjointed, slow or non-existent. It felt like the staff were all seasonal college kids that had absolutely no training. I asked the bartender if I should order or wait at a table outside. He said outside... so, I sat at a table on the patio for 15 minutes with no service. Went back inside, got a beer but had to wait for the bartender to come back to take my card and start a tab. BTW... the patio seating is a huge draw, why would you not offer happy hour prices on the restaurant side of the patio?? Makes no sense...