I was very pleasantly surprised by this property. Usually, I'm not a fan of very modern facilities because of ultra minimalism. However, this hotel, although modern, is very comfortable. It's not a former storage or factory site converted into a hotel, but rather a modern building with quiet and comfortable rooms. Beds are very comfortable 9if you like them to be on the softer side). I'm very happy they have a safe and a small fridge 9apparently, not a lot of hotels in NYC have fridges). I really appreciate a consistent housekeeping service. The bed was made up daily, towels were changed out daily, trash was taken out daily (believe it or not, quite a few hotels are saving money by reducing these services). The hotel is very close to a train station and there are plenty of places to eat, a few 24 hr. bodegas, and a pharmacy few blocks away.

There was nothing I could complain about. I would say, there are a few things to consider whilst choosing this hotel. 1. There's massive construction going on in front, 2 new skyscrapers are being built and they start at 7-8 am during the week and it can be very noisy. So, consider requesting rear-facing rooms. 2. I'm really nitpicking here, the beds are very soft and some people might not like that.

Staff was excellent!!!

Most front desk staff were friendly and helpful. When the internet was working, it was fast and reliable. I loved that there wasn't any street noise and was able to get a good night sleep. Their room's blinds created a dark room, great for sleeping. The only noise was a neighbour who arrived back late each night. It was good to have a gym with a few items of equipment. The train stations are nearby with fast routes into Manhattan.

This hotel has processes that the staff are not following, and they have systems that their staff don't understand. The result is a poor guest experience. Examples: USPS snail mail is received and held at the front desk. Yet only some front desk staff know this, while other staff believe that all mail goes to the mail room. Some packages are entered into the logbook, while other packages are not entered into the logbook and go straight into the storage room. Some staff are unbothered about checking packages off against the log book. I checked in in the middle of the night. I lost almost an hour of sleep because their staff couldn't understand why I was being charged $2850 instead of the booking.com amount of $2050. $800 is excessive for a holding fee. I had to call booking.com and wait 12 minutes for booking's agent to call the hotel back, then wait longer for them to figure something out so that I could get some sleep. They need to educate their staff. One of your elevators was broken for much of my stay I appreciate that they repaired it many times. They need to resolve this recurring issue. A female front desk member of staff was more focused on arguing than listening, answering questions, and resolving the hotel's issues. This is poor customer service and wastes the time of guests. A front desk member of staff committed to mailing a USPS envelope. A week later, the envelope still hasn't arrived. I don't know if she mailed my envelope. The internet was down for the whole evening one night. It was working again the next morning.

friendly, and very nice pleasant staff . Complimentary coffee, vending machines

carpet in the room made me have heavy allergy. Should have more light in the rooms

La ubicación en Queens muy buena, cerca de la estación de subte

Muchas construcciones alrededor del hotel

Es war unser letztes Hotel vor dem Heimflug. Die Lage zum JFK Flughafen ist super. Das Zimmer war sauber und perfekt für 1 oder 2 Nächte. Ganz toll ist die Aussicht der Dachterrasse auf die Skyline von Manhattan :-)

es war alles bestens

Very good!

None

Staff was great

Parking and I would have liked to have had a balcony

location to tube

windows needed cleaning construction nearby

Loved the location, room, and amenities - they staff was also so kind to give our pet a little goodie bag for "National Dog Day!" Love that there is no extra fee for dogs. The bed was VERY comfortable and the layout of the room, although small, had everything we needed! I didn't take advantage of the bar, lounges, or snack bar on site, but they were available and conveniently located in the lobby for anyone whom may need to access this in the future. We genuinely enjoyed our stay!

The parking garage is around the block which is not bad, but it requires a sticker to be placed by the hotel on your parking / valet ticket in order for any discount to be granted. According to the parking garage employees, the sticker needs to be scanned to apply the discount, and the hotel ran out of stickers so I was forced to pay full price on 3 different occasions (as I had to use my car daily). Street parking is unreliable as there are not many spaces, so the hotel should plan ahead to have enough stickers if they plan to offer this as a "promotion" for their location - I would have appreciated saving >$15 on what ended up being >$100 parking bill for 3 days, this is the only reason for a 8/10 instead of 10/10

The hotel was up to date

Did have a good view for the city

near was in construction and has lot noise after 8am

The room and view were great; front desk staff welcoming and efficient

New Property in the quickly growing LIC area of Queens. Modern well designed/laid out rooms. Two outdoor areas of which the rooftop at night is not to be missed.

Outside of the city but still close.

Staff weren’t too helpful with rectifying a booking issue.

Clean, well managed and with great service.

The sounds from the construction site right across the street were loud and went on until 10-11pm at night, making it impossible to sleep.

Location, modern look

Rooms were a bit small

Nothing

N/A