Location

I phoned more than once to come fix my shower and no one came at all, the shower was scalding hot!!

I will recommend for Booking.com members to get this Magical excellent experience plz

All is well

Nice and big suite

Whenever we need the staff they do not response

The location was amazing.

The room could have been cleaner. Please be mindful of the number of guests for amenities when preparing the room.

The property is very close to the Masjid and the breakfast was amazing.

We needed to change the keycards everyday because they would not work, there is no cold showers only hot and when we called for maintenance he told us that’s how it is and when we would make calls for needing towels or something it would never come.

Walking distance to masjid al nabawi

Linked to shops

Perfect location, close to the mosque.,and other amenities. Hotel staff extremely helpful and permitted late checkout.

Our suite was nice and comfy.

Breakfast was disappointing.

The bed was very comfortable.

The hotel has slow service. I asked for an ironer and it was delivered to me almost an hour later. Also, The delay in check in & out. You will spend a long time getting checked in. And am talking about when you are infront of the desk. Not mentioning the long queue you will face before that. And i have even spent 15 minutes in queue just to hand them the key card when i was checking out. Just to spend 10 seconds at the front desk because the room was paid up front. Something i have never faced in my life.

Parking ticket machine is totally waste of time. I had to move forward and backward the car many times until the machine was detecting my car and producing the ticket. This happened repeatedly even with the support from parking guard.

Excellent

Nothing

The toilet flush was not working and the room was unhygeinic and the carpet were really stinkinh

Toilet flush

Every thing is exceptional.

No thing.

i like only the location of the hotel / near the holy mosque

the room is old / carpet is also old and i have a feeling it is not clean / we ordeer food from room service quickly to come not delicious to eat /

Location. And food was good

Some staff had very rude attitude, specially guards

Close to haram

Cleanliness, staff, food, accommodation

location and staff and breakfast

room very small, there is smell , no restaurant related to the hotel

Near to harm... Clean and good service.. Coaperative staff

LOCATION VERY GOOD

EVERYTHING IS GOOD

1. Location, 2. Friendly Staff

1. Broken shower 2. Broken fridge 3. All furniture and fixtures were really old and kind of broken